A dog was left with a bald patch and a poorly-stapled ear wound after being left in the care of Pets At Home by her furious owner.
Kirsty Boyd got more than she bargained for after taking her beloved sprocker spaniel Bailey to Pets at Home in Brunel Retail Park, Reading, last week for his fur to be clipped.
However the civil servant soon received a call from the pet shop’s on-site vets informing her that the six-year-old dog was being treated by them.
When the 24-year-old went to collect him she was horrified to discover what she claims was an open wound on his ear with two staples.
Sprocker spaniel Bailey had a staple put in its ear (left) after it was cut by Pets at Home, where it had been taken by owner Kirsty Boyd (right)
Bailey had been taken to Pets at Home in Brunel Retail Park, Reading, last week for his fur to be clipped
After being offered a 25% discount for the grooming, Ms Boyd says she is furious that her dog had been injured and given unwanted ‘dodgy’ body adornments – and she has had to ‘pay for the privilege’.
Pets at Home have now said they will refund the full amount and have offered to pay for any of his veterinary treatment.
Ms Boyd said: ‘[After the call from the vets] I went straight down there. I thought maybe it was an old cut and they had just noticed it or slightly caught it.
‘I have a cat too so presumed she may have scratched him.
‘I was expecting a small scratch when I got there, I wasn’t told that he had staples put in his ear or that he had an open wound over the phone.
‘I was so shocked. He looked like a pirate with earrings in.
‘To me the staples didn’t look right. Bailey’s wound was still open.
‘I did start to get irate when I got to the veterinary clinic as they had started to talk about antibiotics and I wanted to know who was going to pay for them as this wasn’t my fault.
Bailey pictured with Ms Boyd’s other dog, chocolate labrador Kiara
‘All I did was take my dog to be groomed and he ended up with two staples in his ear.
‘I was expecting them to send Bailey home with a cone so he couldn’t make the wound any worse but they sent him home without one.
‘He keeps going to scratch his ear so I am having to keep an eye on him so he doesn’t make it any worse.
‘I had to rush back to work so I left my mum with Bailey and she told me they actually charged us £37 for the grooming session.
‘They knocked 25% off but I still didn’t think that was acceptable at all.
‘Thankfully, they have reimbursed the money for the grooming and have agreed to pay for the antibiotics but we shouldn’t have been charged for them in the first place.
‘He came home with a dodgy ear piercing and I had to pay for the pleasure.’
Ms Boyd took Bailey to her regular vets the next day, where the staples were removed.
Ms Boyd took Bailey to her regular vets the next day, where the staples were removed
She said: ‘The veterinary nurse [at Pets at Home’s vets] told me to bring Bailey back in three days for a checkup but I told them I’d rather take him to my own vets.
‘I took him the next day as that was the earliest I could get an appointment. My vet took the staples out.
‘I know I won’t be taking Bailey to Pets at Home again.
‘He is groomed about three or four times a year professionally and no one has ever managed to cut him before.
‘I normally take him to local places and honestly, I always presumed that they would be less qualified than Pets at Home would be because they are such a household name and big company.
‘Bailey loves being clipped, he loves being pampered and groomed.
‘I sometimes do it when he just needs a tidy up and he doesn’t move.
‘He loves being in the bath, he loves the shower on him. He is honestly a really well-behaved dog.
According to his owner, Bailey ‘loves being clipped’ and doesn’t usually move during the process
‘If someone is a bit rougher with him he does get a bit fidgety.’
A spokesperson for Pets at Home said: ‘We were sorry to hear that Bailey’s ear was cut during his recent groom and needed veterinary attention. Our groomers are all highly trained and take great care of the dogs in the Groom Room. However, very occasionally, a sudden movement may result in an accidental nick or cut.
‘Having a vet on site meant that Bailey received prompt veterinary attention and the cut was treated in line with established veterinary protocols. Although Bailey appeared untroubled by the procedure, the vet advised that a cone would be needed if he started scratching.
‘We have refunded the full cost of the groom and will cover the cost of Bailey’s veterinary treatment. We have also provided a new bed together with some toys and treats so Bailey will be comfortable while his ear heals completely.’