News, Culture & Society

Pensioner’s protest outside DFS after claiming the furniture chain had ‘cheated’ him out of £600

Pensioner, 70, stages a one-man protest outside a branch of DFS after claiming the furniture chain had ‘cheated’ him out of £600 by charging extra for a leather sofa that he said was half synthetic

  • The unknown 70-year-old claims firm delivered a half-leather, half-synthetic sofa
  • In protest at alleged gaffe, the pensioner stood outside the firm’s store in Bristol
  • He stood near store with placard reading ‘DFS cheated me of £600 (ask me how)’
  • DFS has now offered full refund to the man but disputed version of events online

A pensioner who claimed he had been ‘cheated’ out of £600 by a furniture retailer has gone viral after staging a one-man protest outside the store.

The unknown 70-year-old claims the firm delivered a half-leather, half-synthetic sofa despite paying extra for an all-leather material. 

In protest at the alleged gaffe, he stood outside the firm’s store in Longwell Green retail park in Bristol with a placard reading ‘DFS cheated me of £600 (ask me how)’.

Among those to ask the OAP ‘how’ was Lee Kelly, who posted a picture of the protester and his story to social media.

The resulting furore forced DFS to back down and refund the disputed £600, although they questioned Lee’s version of the dispute.

A pensioner who claimed he had been ‘cheated’ out of £600 by a furniture retailer has gone viral after staging a one-man protest outside the store

Among those to ask the OAP 'how' was Lee Kelly, who posted a picture of the protester and his story to social media (pictured)

Among those to ask the OAP ‘how’ was Lee Kelly, who posted a picture of the protester and his story to social media (pictured)

Lee posted on Saturday: ‘He chose a brown leather sofa and it wasn’t all leather only the working surfaces ie, seat and top of arms, so he wanted the sofa to be completely leather and agreed to pay an extra £600.

‘When the sofa was delivered and in the house, he then realised It was only half leather and faux leather, he had paid the £600 extra and still didn’t get a full leather sofa. Also the seat has sagged in 1 Week.

‘DFS have offered him £300 back and have told him “you’ve got what you paid for”.’

Lee added: ‘The guy is 70 years of age and has said he doesn’t want to be doing this at his age, his wife is worried he will get in trouble and watches from M&S.

‘Please could everyone share this across social media in a hope that someone from DFS sees this and refunds his money, not only that but replaces the sofa for a full leather sofa as it was first sold to him.’

The post received over 19,000 likes and 11,000 comments from Facebook users who were outraged with the furniture retailer. 

The unknown man claims the firm delivered a half-leather, half-synthetic sofa despite paying extra for an all-leather material

The unknown man claims the firm delivered a half-leather, half-synthetic sofa despite paying extra for an all-leather material

Speaking today, Lee confirmed that he has been in contact with the man involved and says the issue has been resolved.

He said: ‘DFS have given him the full £600 and taken the old couch back so the customer is happy it’s been resolved.

‘I just thought it was a bit unfair so decided to do something about it.’ DFS confirmed on their Facebook page on Sunday that the issue had been dealt with.

A statement said: ‘We’ve been made aware of an issue this weekend regarding one of our customers and a leather sofa that he was unhappy with.

‘We’d like to thank everyone who has brought this to our attention. We’ve spoken to the customer concerned, and are pleased to say that the issue has now been resolved. Thanks.’

A spokeswoman for DFS said: ‘We are extremely sorry that the customer in question was dissatisfied with his order, and that he felt the product he received didn’t meet his expectations.

‘We take any such issue very seriously, and having spoken with the customer, have resolved the issue to his satisfaction.

‘The Facebook post related to this issue wasn’t written by the customer, but by a passer-by who didn’t have full sight of the details of the issue.

‘The customer in question did receive a 100% leather sofa, but was raising an issue from a misunderstanding of what the leather upgrade he purchased entailed.

‘We regret that the customer felt the need to go to these lengths, and for any misunderstanding caused, and for that we have apologised profusely.’  

The resulting furore forced DFS to back down and refund the disputed £600, although they questioned Lee's version of the dispute

The resulting furore forced DFS to back down and refund the disputed £600, although they questioned Lee’s version of the dispute

Read more at DailyMail.co.uk


Comments are closed.