A luxury resort owner in Queensland is at least $1,500 out of pocket after four young guests left a room horrifically trashed.
Steve Smith manages the boutique Noosa River Retreat in Noosaville alongside his wife Sandy and reluctantly rented an apartment to the group of young men on September 22.
But their one-night stay left him reeling after they racked up damage so significant it required hours of cleaning and forced the cancellation of later bookings.
A luxury resort manager in Queensland has been left at least $1,500 out of pocket after four young guests left a room horrifically trashed (pictured is the soiled bedroom with broken lamp and missing cushions)
Steve Smith manages the boutique Noosa River Retreat in Noosaville alongside his wife Sandy (both pictured) and reluctantly rented the apartment to the group of young men for the night of September 22
Mr Smith said two 23-year-old’s had booked the room online and he had got a bad vibe about their intentions as they checked in.
‘I had that gut feeling they wanted the room for party central,’ was how he described it to the Sunshine Coast Daily.
‘They were definitely party boys and we are a quiet, family resort, where most people are in bed resting and relaxing by 10pm,’ he said.
After being read the ‘the riot act’ and provided their keys, Mr Smith told Daily Mail Australia the boys assured him they were just there for ‘a quiet Friday night’.
But by 7pm he saw them by the barbecue drinking and said by that stage they had ‘already made a mess of themselves.’
‘They headed out just after 10pm and they were yelling in the carpark and waking guests up, so my wife and I spoke to them again.’
But their stay left him less than impressed after they racked up damage so significant it required hours of cleaning and forced the cancellation of later bookings (pictured is the waste and broken glass strewn around the room)
Mr Smith said the 23-year-old men had told him they were just going to have a ‘quiet Friday night’ but the room was wrecked by the following morning, including smashed glass and vomit throughout
But despite Mr Smith’s repeated warnings to the boys to behave themselves, by morning he discovered the room was wrecked, with glass strewn everywhere and vomit on the floor.
‘I started opening the resort about 7am and I noticed the screen and glass doors to their apartment were wide open and alarm bells started going off for me,’ Mr Smith said.
After checking on the men, he said he could see smashed alcohol bottles, a broken bedside lamp, missing decor and food splattered up the walls.
‘They had also pulled the smoke alarm forcefully off the wall so they could smoke,’ Mr Smith said.
Mr Smith told Daily Mail Australia he saw them cooking and drinking at the barbecue around 7pm drinking and said by that stage they had ‘already made a mess of themselves’ (pictured is the barbecue that took an hour to clean)
The boys avoided cleaning up or taking responsibility for their actions, sneaking out and leaving Mr Smith, his wife and a professional cleaner six hours worth of work (pictured is the broken bedside lamp)
A smoke alarm that was screwed into the wall had been forcefully pulled out, with cigarettes found littered around
But instead of ‘getting up and getting the room cleared up’ as he asked them to, the men proceeded to sneak out without cleaning a thing.
‘My wife came up to me just after check out at 10am and told me they had snuck around the back and taken off.’
This left Mr Smith, his wife and their professional cleaner to fix the mess, which he said took more than six hours of effort.
‘The unit just stunk of alcohol and vomit, it was absolutely disgusting,’ he said.
‘We had tried to get it ready for the next couple who were staying straight after but we ended up having to send them off to another resort and pay the difference in accommodation out of our own pocket.’
Mr Smith said the unit smelled of alcohol and vomit and was ‘disgusting’, with the manager forced to move the couple due to stay that following night to another resort because the room was unsafe for reletting
Food was food splattered up the walls of the apartment, with those responsible providing no financial restitution despite a police report being issued
The couple have yet to receive financial compensation for the damages, despite contacting the local man involved.
‘There has been no offer of restitution from him, his parents or the mate who was there with him.’
The total damage included missing items such as wicker baskets, a framed print and cushions, as well as repairs to the smoke detector and damaged walls.
Mr Smith said he had filed a police report, but that it was difficult proving wilful damage from accidental damage.
‘It’s horrific and very upsetting for my wife and myself,’ he said.
‘We’ve been in the business a long time and we’ve never had anything like this happen to us before.’
The total damage included missing items such as wicker baskets, a framed print and cushions, as well as repairs to the smoke detector and damaged walls (pictured)