News, Culture & Society

Taco Bell employee is FIRED after she refused to take a customer’s order

A Florida Taco Bell employee has been fired after she was caught on tape refusing service to a customer claiming that she didn’t speak English and couldn’t take down the patron’s order. 

Customer Alexandria Montgomery, who is black, filmed the moment she was denied service at the Taco Bell drive-thru in Hialeah, a predominately Hispanic area in the city, on Wednesday.

In the clip Montgomery interacts with the employee named Luisa, who was the general shift manager at the fast-food chain, at the drive-thru window.

The video begins with Montgomery asking: ‘Do you have a manager here?’

A Florida Taco Bell employee who went by 'Luisa' (above) was fired after she was caught on tape refusing to serve a customer, saying she didn't understand English on Wednesday

Luisa said she couldn't take customer Alexandria Montgomery's order because she didn't speak English and couldn't understand her

A Florida Taco Bell employee who went by Luisa (above) was fired after she was caught on tape refusing to serve a customer, saying she didn’t understand English on Wednesday

Luisa told drive-thru customer Alexandria Montgomery: 'Can you move please? I have an order behind you. There is no one who speaks English'

Luisa told drive-thru customer Alexandria Montgomery: ‘Can you move please? I have an order behind you. There is no one who speaks English’

Luisa replies ‘She is in her house sleeping’ and says no one in the building speaks English and asks her to move on as there are cars lined up behind her.

Outraged Montgomery repeats: ‘Nobody here speak English? So you can’t take my order? But I want to order food!’

When Montgomery refuses to move Luisa closes shut the drive thru window and locks it. 

‘She’s telling me I can’t order because she doesn’t speak English – who’s wrong?’ Montgomery fumes. 

Luisa threatens to call the police and two other employees approach the patron from the window to say no one speaks English at the restaurant. 

After some back and forth Luisa became frustrated and shut the drive-thru window and threatened to call the police

She pretended to the phone the police but Montgomery refused to move

After some back and forth Luisa became frustrated and shut the drive-thru window and threatened to call the police 

The incident took place at this Taco Bell joint in Hialeah, Florida, a predominately Hispanic area

The incident took place at this Taco Bell joint in Hialeah, Florida, a predominately Hispanic area

‘Can you move please? I have an order behind you. There is no one who speaks English,’ Luisa says in the clip. 

‘This is America. Y’all don’t take over the whole population!’ Montgomery replies.

‘She doesn’t want to help me because she don’t speak English but you know the menu so you know what I’m talking about if I say I want number 6 on the menu. You don’t just completely shut me out because you don’t speak English, that’s not fair,’ she added.

Video of the altercation has gone viral online, racking up over 147,000 views.   

‘This incident happened Wednesday night around 10:30 p.m. I contacted the manager and after explaining to her what happened all she did was apologize and say thank you and the call was disconnected,’ Montgomery said to El Nuevo Herald. 

Montgomery's post, pictured above, went viral. She later updated it saying Luisa was fired

Montgomery’s post, pictured above, went viral. She later updated it saying Luisa was fired

Montgomery's video of the altercation went viral racking up 147,000 views. Montgomery pictured above

Montgomery’s video of the altercation went viral racking up 147,000 views. Montgomery pictured above

In the video Montgomery said: 'You know the menu so you know what I'm talking about if I say I want number 6 on the menu. You don't just completely shut me out because you don't speak English, that's not fair'

In the video Montgomery said: ‘You know the menu so you know what I’m talking about if I say I want number 6 on the menu. You don’t just completely shut me out because you don’t speak English, that’s not fair’

Taco Bell Corp. released a statement to DailyMail.com following the incident.

‘This does not meet our customer experience expectations. We have worked quickly to resolve with the customer to ensure this doesn’t happen again,’ a spokesperson said. 

‘The individual no longer works for the brand,’ the company added.  

Montgomery updated her viral video posted to Facebook hours later writing that Luisa was not the worker’s real name and she was fired following the incident. 

‘Luisa was fired today. Luisa isn’t even her real name lol. She was the general manager on that shift,’ Montgomery wrote. 

Read more at DailyMail.co.uk


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