One home dialled 999 for an ambulance more than 3,500 times in a year – almost 10 times a day, figures reveal.
Paramedics were requested from the address in Barnet, North London, 3,594 times in 2016/17.
Yet only around one in every 100 calls resulted in someone being taken to hospital, as a patient was taken from the property just 37 times.
This was the worst example of frequent callers which cost the overstretched NHS nearly £20 million a year.
The 10 most prolific callers in the UK used the emergency services more than 10,000 times between November 2016 and October 2017, revealed Freedom of Information data obtained by The Sun.
The three worst offenders totalled call outs of more than 1,000 times during this period.
Paramedics were called from an address in Barnet, North London, 3,594 times (stock image)
The alarming finding comes as the health service is facing its worst winter crisis since the 1990s – with at least 16 hospital trusts declaring a ‘black alert’ status and hospital scenes described as ‘battlefields’.
A poll of more than 100 NHS trusts with an A&E revealed 16 of the 58 that responded had been put on the highest level of alert due to ‘sustained pressure’, reports The Sun.
Not malicious – they’re people with complex needs
Officials warn that abuse of the emergency services risks the lives of patients in genuine need of an ambulance.
The cost to the NHS of just answering a 999 call is £8, to dispatch an ambulance it’s £155 and to take a patient to hospital the price tag is more than £250.
This means the Barnet home cost the health service around £150,000 in a year – and that’s even before the cost of hospital treatment is taken into account.
However, Jason Scott, a research associate at Newcastle University’s Institute of Health and Society, has studied the issue and says it’s a misconception is that these malicious or hoax calls.
He believes frequent callers are often people with complex issues – such as mental health or social isolation – who dial 999 as a ‘last resort’.
NHS in crisis
On Tuesday, hospitals were told to cancel up to 55,000 non-urgent operations to free beds and frontline staff amid a rise in flu cases.
After 16 hospital trusts said they were on the highest alert, doctors say the conditions in A&E are the worst they have seen and patients are being treated in corridors due to a bed shortage.
The first week in January is normally very busy for hospitals, but this year many more patients are succumbing to severe chest infections and flu.
The pressures are likely to intensify later this week, with the return of freezing temperatures predicted across the UK.
Experts are particularly worried about an aggressive flu strain, H3N2 – responsible for Australia’s worst flu epidemic in 50 years.
Families are being asked to look after elderly patients at home to free up hospital beds.