A major bank is warning customers against scam emails which aim to trick people into handing over their banking details.
ANZ Bank has issued a warning about a ‘convincing’ fake email which tells people their ‘last payment was unsuccessful’ and asks them to log in using their registration number and password.
The scammers then use those details to illegally access bank accounts.
This hoax email has been sent to ANZ Bank customers with the aim of stealing their details
The email asks customers to provide their log in details and answers to security questions
The email seems legitimate, as it uses the ANZ logo, the display name ANZ Internet Banking and the address firstname.lastname@example.org.
ANZ tweeted about the scam, warning customers of a hoax and asking them to delete the email immediately if they receive it.
The fake email claims the bank has been unable to contact the customer and asks them to update their phone number.
They are then taken to a seemingly legitimate web page asking for a customer registration number and password.
Once customers provide those details, there is an attempt to get more information in the form of setting up three fake security questions.
Email anti-virus provider MailGuard has provided some tips to help spot the email as a fake.
ANZ Bank tweeted about the scam, warning customers and telling them to delete the email
The bank has advised customers to contact them immediately if they suspect a scam
They include poor grammar in the email, the message not being personalised, and the provision of a specific bank account number, which should be closely checked.
‘One of the surest ways to detect a fake is to hover over the email sender name… to see if it looks legitimate,’ MailGuard wrote in a blog post.
‘In this case, the landing page resides at https://djarlo.net/anz which is a clear indication that it’s not a genuine Internet Banking page hosted by the ANZ Bank.’
There are a number of tell-tale signs that the email is a scam, including poor grammar
ANZ advises customers to delete hoax emails and contact the bank immediately.
‘Quick rule of thumb: if it sounds too good to be true, it probably is,’ they advise on their website.
Daily Mail Australia has contacted ANZ for comment.