Apple has admitted software bug problems after some users have reported that the new iPhone 15 overheats so much that it can’t be touched.
The tech giant has said a bug and other issues such as the use of popular apps like Instagram and Uber is causing the newly released model of the iPhone to heat up.
The company has said it is working on an update to the iOS17 system which powers to iPhone 15 line-up to prevent the devices from becoming uncomfortably hot to handle, and is working with apps which are running in ways ‘causing them to overload the system’.
Earlier this week, Instagram, which is owned by Meta Platforms, modified its app to prevent it from heating up the device.
Uber and other applications such as the video game Asphalt 9 and still in the process of rolling out their updates.
Apple has admitted software bug problems after some users have reported that the new iPhone 15 overheats so much that it can’t be touched
The company has said it is working on an update to the iOS17 system which powers to iPhone 15 line-up to prevent the devices from becoming uncomfortably hot to handle
pple is yet to say when its own software fix will be issued. It has said, however, no safety issues should prevent iPhone 15 owners from using their new devices
But Apple is yet to say when its own software fix will be issued. It has said, however, no safety issues should prevent iPhone 15 owners from using their new devices.
In a short statement, Apple said: ‘We have identified a few conditions which can cause iPhone to run warmer than expected’.
The tech giant unveiled four new devices at an event earlier this month – the iPhone 15, iPhone 15 Plus, iPhone 15 Pro, and iPhone 15 Pro Max.
The top of the range – iPhone 15 Pro and iPhone 15 Pro Max – boast a number of impressive features including a new Action Button, a titanium finish, and a USB-C charger.
It is not unusual for iPhones to get warm during the first few days of use, or when they are being restored with back-up information stored in the cloud. Apple has previously flagged this as an issue for users.
In its acknowledgement of the issue, Apple said the overheating is not related to the titanium casing of the phones, which has been used for the iPhone 15 Pro and iPhone 15 Pro Max as opposed to stainless steel.
The company also dismissed speculation the problem could be tied to a shift from its lightning charging cable to USB-C port, which allows it to comply with a European regulatory mandate.
While it has said the issue will be resolved with software updates, the problem could dampen sales during a time when the company has seen three consecutive quarts of year-on-year decline in overall sales.
iPhone sales fell by a combined four per cent in the nine months covered by Appel’s past three fiscal quarters compared with a year earlier.
That won’t save the planet, Apple! iPhone users rush to return scratch-prone £59 ‘vegan’ cases
By Daniel Jones
Apple has removed leather from its phone cases and watches in a bid to ‘protect the planet’.
But the ‘vegan’ replacement material could end up an environmental disaster.
A rush of returns from customers who complain that the £59 iPhone cases are prone to scratches and stains has led to fears many could end up in landfill.
Cases get so dirty and marked when touched, there are reports staff in Apple stores are having to replace display models every day.
Such is the scale of complaints and questions from customers that company bosses have had to send store staff a memo on how to deal with them.
Case returns from customers has led to fears that many will end up in landfill
When The Mail on Sunday visited an Apple store on Friday, the cases on display were all marked. ‘I am not going to lie. They do get easily scratched,’ a sales assistant said.
Apple says the ‘FineWoven’ material, a ‘micro twill’ which has a ‘suede-like’ feel, is made from 68 per cent recycled materials, thought to include plastic.
Expert reviewers who regularly judge Apple products have universally criticised the cases with the new material. Chance Miller, editor in chief of 9to5Mac, a website dedicated to Apple products, wrote: ‘I’m all for not using animals to make phone cases. But FineWoven is not the answer.
‘What’s the environmental impact of these cases having to be replaced? Or the environmental impact of every Apple store having to swap the display units daily?’
Federico Viticci, who runs the MacStories site, posted: ‘I honestly think this is the worst accessory Apple’s ever produced and I may just throw this out now. (Great for the environment!)’
Launching the material earlier this month when it unveiled the iPhone 15, Apple said: ‘The new FineWoven material has significantly lower emissions compared to the more carbon-intensive leather.’
Around 220million iPhones are sold each year. Apple sells around half that number of its own cases, split across three models – silicon, plastic and the flagship leather version, now replaced by FineWoven.
In the memo sent to stores, bosses said if asked about durability staff should explain cases ‘may look different and show wear over time as the fibres get compressed with normal use’, but that ‘some scratches may diminish over time’.