Australia Post has been called out for only delivering products such as baby formula and vitamins to China at one of its outlets.
An outraged customer took to Facebook to say she had intended to post a parcel interstate from Chatswood, in Sydney’s north, on Friday.
‘Recently I was passing near Mandarin Centre (Chatswood) and I remembered I had to dispatch one parcel to my friend in Melbourne,’ she said on the post.
‘I found one “Australia” Post Office and the post office’s man told me to find another Post Office because there they send items directly to China ONLY! What? Really? Why?’
Australia Post has been called out for only delivering products to China at one of its outlets (pictured, the concept store at Chatswood in Sydney’s north)
An outraged customer took to Facebook to say she had intended to post a parcel interstate from Chatswood, in Sydney’s north, on Friday (pictured, a photo of the sign outside the concept store at Chatswood)
The angry customer snapped a photo of the sign sitting outside the store, which is partly written in Chinese.
‘This store sends items directly to China only,’ it reads.
‘If you require additional services please visit the Australia Post shop.’
Australia Post announced last year that it would establish a concept store with Chinese buyer interests in mind only.
The store’s shelves are packed with a variety of products – such as baby formula, vitamins and milk powder.
Popular brands including Aptamil, Devondale, Blackmores and A2 Milk Company line one side of the store.
A spokesperson for Australia Post told Daily Mail Australia at the time the concept store was opened to test customer demand for selected products to be sent to China’.
‘This planned store is not a post office. It will sell a limited number of lines, such as health and beauty products, in conjunction with international freight options.
‘This is a limited trial and will operate in one location only.’
The 2016 Australian census revealed 20.7 per cent of Chatswood’s population was found to be Chinese by birth.
The store has also been known to target daigous – professional shoppers who purchase products before shipping them to clients back in China.
Australian products, such as vitamins, clothes and more popularly, baby formula, are sold at a marked up price to the overseas customers.
There is an estimated 150,000 daigous across Australia taking advantage of an industry that is worth $2.5billion.
International student Angela Zhang lives in Melbourne, and recently revealed to the ABC she could mail between 70 to 100 packages a week.
Ms Zhang can spend up to 15 hours a day taking orders from overseas clients on social media app WeChat.
As the messaging service is Chinese-owned, it makes it difficult for the Australian Government to monitor the daigou transactions.
At a recent daigou event, the company’s CFO Aaraon Canning called for companies to ’embrace’ the personal shoppers.
A Department of Foreign Affairs and Trade spokesperson said daigous were an important channel for many Australian brands.
‘Australia’s reputation for high-quality products is well understood among China’s large and growing middle class.
Australian products, such as vitamins, clothes and more popularly, baby formula, are sold at a marked up price to the overseas customers (stock image)
International student Angela Zhang (pictured) lives in Melbourne, and recently revealed to the ABC she could mail between 70 to 100 packages a week