BA apologise after passenger is served ‘disgusting soggy bruschetta’

British Airways has apologised to a passenger after she was served a ‘disgusting soggy bruschetta’ breakfast – and then offered a ‘cold croissant’ as compensation.

Sandra Arthur was travelling from Chicago O’Hare airport to London Heathrow on Saturday and said she was shocked to receive the ‘soggy’ egg and cheese meal on the flight.

Ms Arthur, of Cheltenham, Gloucestershire, uploaded pictures of the food on Facebook to complain about the meal on the long haul flight, which cost her £1,200 for a return trip.

Alongside the post, she wrote: ‘Breakfast was absolutely disgusting. A soggy bruschetta with egg and cheese.

Sandra Arthur, left, was left furious after being served a ‘disgusting and soggy’ bruschetta, right on a BA flight from Chicago to London Heathrow

Ms Arthur complained on Facebook, pictured, adding she did was given a ‘cold croissant’ after complaining about the food

She said the bruschetta looked nothing like what it was advertised to be on the packet, pictured

‘Bruschetta was difficult to get out of the box and the egg and cheese stuck to the box.

‘And as the flight attendant said he can not believe they are expected to prepare toasted bread in a steam oven.

‘So many complained. We could not eat this and when we complained we were offered a cold croissant.

‘The flight attendant was extremely embarrassed but professional.’

The image shows the egg and cheese appearing to have curdled with the bread also lacking the green herbs as advertised on the packet. 

Her post attracted several comments, including from those complaining about previous BA meals

Annabelle C. Martin said: ‘BA are expensive air tickets offering awful meals.’

Kevin Major wrote: ‘Sadly the breakfast offerings ex-US are pitiful… I would prefer to just wait until I land and get something then.’

Diana Jamison added: ‘They gave this to us on our July 8 Seattle to London Heathrow. We didn’t have the issues you had, but it was still disgusting.’ 

Erik Booher complained abfter being served this ‘chicken and mash’ meal on his BA flight from the U.S. to London earlier this month

He said the meal was like ‘dog food’ and that he had expected more from British Airways

The airline has since apologised and a spokesman said: ‘We are sorry that our standards fell below our customer’s expectations on this occasion.’

It comes after British Airways also apologised to a customer earlier this month who claimed the meal on his flight looked like ‘dog food’.

Erik Booher flew from Houston, Texas to London Heathrow with the airline ahead of a cruise in the Mediterranean, but was unimpressed with his food.

He posted a picture of his meal on Twitter, which he said was the ‘chicken and mash’ he’d been served on his £700 flight.

In April, Jo Henderson-Tchertoff was served a sandwich described on the menu as ‘chicken breast in a creamy mayonnaise with slow roast tomato topped with crispy iceberg lettuce served in a seeded roll’.

Earlier this year, another disgruntled passenger posted this picture of his onboard ‘breakfast’

Another passenger was angry at this ‘chicken breast in a creamy mayonnaise with slow roast tomato’ roll

She posted an image on BA’s Facebook page of a sandwich she claimed staff were embarrassed to serve her.

And Steve Kro and his partner were left ‘disgusted’ after being handed a cereal bar and croissant for breakfast instead of the traditional full English on their 12-hour flight to Grand Cayman.

The couple from Birmingham, West Midlands, had paid £2,000 in total to upgrade their seats for their return flights from Heathrow for the company’s World Traveller Plus ticket.

Also, Andrew Hedge was shocked to have been served a ‘dry bun’ smeared with cream cheese on his £1,200 flight from Heathrow to Miami.

• Have you experienced bad airline food? Email joseph.curtis@mailonline.co.uk.