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BA delayed due to computer failure at Heathow Terminal 5

A major IT failure sparked travel chaos for tens of thousands of British Airways passengers in May 2017 and cost the company £80 million.  

More than 670 flights were cancelled due to a power failure over the spring bank holiday weekend , sparking a raft of compensation claims for flight costs, train and hotel expenses, replacement clothes and toiletries.

Under EU law, passengers can claim compensation from BA for cancelled or delayed flights, worth up to 600 euro (£528).

In September 2016 angry travellers complained of hours of queuing at airports after an IT glitch hit check-in systems. 

Travellers across the UK and U.S. complained of lengthy queues due to the technical problem, and passengers were warned of heavy delays.

It is the latest in a series of technical glitches with BA’s new ‘FLY’ check-in system which was rolled out in June in a bid to speed-up passengers’ journeys. 

However, the system has been besieged by problems causing huge delays to thousands of passengers around the globe.

British Airways began installing its new system at airports across the world in October  2015 and the roll-out was completed around June.

BA, which is run by parent company IAG after it merged with Spanish giant Iberia in 2011, is in the process of cutting costs, including across its IT department.

However, the new IT system has caused a host of problems with workers complaining that it crashes ‘all the time’. One source claimed earlier this year that check-in staff have even been reduced to tears by regular glitches.ok

The latest computer glitch is the sixth BA systems failure in a year-and-a-half , with similar problems last year on June 19, July 7, July 13 and again on July 18.