Banks refusing to unblock credit cards in branches: Customers must phone a call centre if their card is declined
Anyone whose card is unexpectedly declined while shopping must now phone the bank’s call centre
Banks are refusing to help customers unblock credit cards in branches.
Anyone whose card is unexpectedly declined while shopping must now phone the bank’s call centre instead.
Lloyds, Santander, Nationwide, NatWest, Virgin Money, HSBC and Barclaycard all confirmed staff cannot unblock credit cards in branch.
HSBC, Nationwide, Lloyds and Santander, said they could not deal with blocked debit cards either.
Some banks say this is because card unblocking is carried out by a specialist team to prevent fraud.
Others claim their branch staff just do not have access to the lender’s credit card system.
THIS IS MONEY’S FIVE OF THE BEST CREDIT CARDS