Reality television star Bethenny Frankel used her social media platform to blast a luxury hotel chain that wouldn’t accommodate her changing travel needs following an almost fatal allergic reaction.
The Real Housewives of New York star, 48, complained over Twitter on Friday that Rosewood Hotels wouldn’t cut her a break on a reservation she had to cancel.
‘It was quite disappointing that @RosewoodHotels wouldn’t even issue a future credit when I had a medical 911 and had to cancel a room,’ she wrote.
Frankel nearly died earlier in December when she suffered a severe allergic reaction after eating soup which contained fish. The incident landed her in a Massachusetts hospital.
Rosewood Hotels responded to her publicly on Twitter less than an hour after she published the post, asking her to message them directly for help.
Neither Frankel or the company have updated their followings on any resolution.
The hotel and resort company did not immediately return a message from DailyMail.com seeking additional comment.
Bethenny Frankel (pictured out in New York City on Wednesday for the first time since her near death scare on December 22) used her social media platform to blast Rosewood Hotels on Friday after it wouldn’t credit her for a canceled reservation due to a near-death allergic reaction
‘It was quite disappointing that @RosewoodHotels wouldn’t even issue a future credit when I had a medical 911 and had to cancel a room,’Frankel wrote on Friday on Twitter, sharing the tweet at around the same time she posted a photo of herself in Mexico on Instagram
Rosewood Hotels responded to her publicly on Twitter less than an hour after she published the post, asking her to message them directly for help
Rosewood has 24 properties in 15 countries, but not in Massachusetts, so Frankel had presumably planned a trip after her illness to one of the luxury chain’s properties that had to be canceled.
Dailymail.com has reached out to Rosewood Hotels for comment.
Some of her followers on Twitter appreciated the Skinny Girl mogul calling out what they thought amounted to terrible treatment.
A person listed as Bonnie House Coakley under username @BonnieCo tweeted:
‘Agreed, you shouldn’t have to be a celebrity to get good service, a hotel where a wealthy business woman and celebrity would stay should already have great service.’
Others, however, saw the use of her 1.6million-strong following to get the attention of the company as entitled.
‘Welcome to the rest of the world. So sorry you have to operate within the real world rules,’ wrote a Twitter user identified only by the handle, ‘@IKnowThings4.’
Meanwhile, in the past week she’s been to the Dominican Republic with her new boyfriend, Paul Bernon, who she said saved her life, and now appears to be in the Riviera Maya in Mexico, where Rosewood does have a property, according to the company’s website.
Frankel is pictured in a photo shared on Friday from the Rivieria Maya in Mexico, where Rosewood has a property
Meanwhile, in the past week Frankel (right) has also been to the Dominican Republic with her new boyfriend, Paul Bernon (left), who she said saved her life. Frankel is shown with Bernon in the Dominican in a photo shared to Instagram on Christmas day
Some of her followers on Twitter appreciated the Skinny Girl mogul calling out what they thought amounted to terrible treatment
Others, however, saw the use of her 1.6million-strong following to get the attention of the company as entitled
She was spotted out in New York City for the first time since her near death scare on December 22.
The allergic reaction happened the weekend before that, while in Massachusetts with Bernon, who the star later revealed to be the reason she is still alive.
‘He saved my life’, the RHONY star, 48, tweeted while discussing the major health scare with fans on Twitter.
Speaking with People, a source backed up the reality star giving credit to her beau for keeping her alive.
‘It was that serious,’ said the insider. ‘Her blood pressure was through the roof and she was unconscious. She went into anaphylactic shock. Her boyfriend saved her life.’
Frankel and Bernon went public with their romance in October, and were seen last month enjoying an outing in the Hamptons along with the RHONY star’s daughter, Bryn.
The reality star shared the news of her horrible health scare with fans, over social media on December 17.
Frankel said she had an extremely allergic reaction over the previous weekend after consuming fish.
She had to be rushed to a hospital in Massachusetts in order to save her life.
‘I have a rare fish allergy. Sunday, I had soup, itched & was unconscious for 15 mins then to ER & ICU for 2 days w BP of 60/40,’ Frankel tweeted.
The allergic reaction happened the weekend before that, while in Massachusetts with Bernon, who the star later revealed to be the reason she is still alive
The reality star shared the news of her horrible health scare with fans, over social media on December 17, saying she had an extremely allergic reaction over the previous weekend after consuming fish
It’s hard on her: She also tweeted to a fan that the allergy is ‘very unusual & confusing’ so she keeps it to herself as it’s ‘hard to describe’
‘I couldn’t talk, see, thought I had a stroke & dying & told if 5 mins later I’d be dead. 911 & EPI saved me. I’ll never not carry an #epipen.’
She also tweeted to a fan that the allergy is ‘very unusual & confusing’ so she keeps it to herself as it’s ‘hard to describe.’
The Blast obtained the dispatch audio for the medical response after a 911 call was made alerting emergency responders to her condition on Sunday afternoon in Massachusetts.
According to the audio, officials noted that she was suffering from a fish allergy, and was ‘losing consciousness.’ It was added she had very low blood pressure.
Rosewood has 24 properties in 15 countries, but not in Massachusetts, so Frankel had presumably planned a trip after her illness to one of the luxury chain’s properties that had to be canceled. Frankel is pictured attending the Victoria’s Secret Fashion Show at Pier 94 in New York City on November 8
Fish is one of eight allergens with specific labeling requirements under the Food Allergen Labeling and Consumer Protection Act of 2004.
Under that law, manufacturers of packaged food products sold in the U.S. and containing fish or a fish product as an ingredient must identify on the ingredient label, in clear language, the specific type of fish used.
This is not the first time Frankel has had a fish scare.
During a season 10 episode of RHONY she suffered an allergic reaction when in Cartagena, Colombia.
‘Is there fish in that soup?’ Frankel asked during her dinner. ‘I’m itching. My throat is itching. I thought it was chicken, f***.’
The star then vomited.
‘It’s the worst feeling, your throat gets itchy, you feel like you’re going to throw up,’ she said. ‘It’s like poison inside of you.’