News, Culture & Society

BT and Yahoo email crashes for hundreds of users across the UK

Hundreds of Britons are locked out of their BT and Yahoo email accounts as servers crash across the UK

  • Customers were left unable to access their email accounts since around 11am 
  • Some complained of internet issues but BT says the issues are solely with email  

Yahoo and BT emails have crashed for hundreds of users up and down the UK. 

BT is the biggest broadband provider in the UK and provides support for the ‘Yahoo Mail’ email service.  

Undiagnosed problems have left customers unable to access their accounts since around 11am.  

  

According to live outage detector site downdetector, 45 per cent of affected BT customers are having email access problems

Disgruntled customers also took to Twitter to bemoan Yahoo Mail directly, with downdetector seeing a spike in complaints of up to 586 separate reports as of 11:56am GMT (pictured)

Disgruntled customers also took to Twitter to bemoan Yahoo Mail directly, with downdetector seeing a spike in complaints of up to 586 separate reports as of 11:56am GMT (pictured)

According to live outage detector site downdetector, 50 per cent of affected BT users are having internet issues, but BT says the problems are solely with the email platform. 

Around 45 per cent of BT complainants cite email access problems. 

However, the vast majority of issues with Yahoo Mail were with logging in, amassing 82 per cent of all complaints.

Other issues were receiving and reading email messages, totalling 11 and five per cent, respectively. 

Disgruntled customers also took to Twitter to bemoan Yahoo Mail directly, with downdetector seeing a spike in complaints of up to 586 separate reports as of 11:56am GMT.   

But while third-party apps seem to be failing, some users claim they are experiencing problems with desktop computers.  

MailOnline has approached BT and Yahoo for comment.   

But while third-party apps seem to be failing, some BT customers  claim they are experiencing problems with desktop computers (pictured)

But while third-party apps seem to be failing, some BT customers  claim they are experiencing problems with desktop computers (pictured)

BT has crashed for hundreds of users up and down the UK. The biggest broadband provider in the UK is experiencing significant connectivity issues with many customers left without internet

BT has crashed for hundreds of users up and down the UK. The biggest broadband provider in the UK is experiencing significant connectivity issues with many customers left without internet

BT customers live outage map (pictured) reveals customers around the UK were struggling to access their accounts, with a focus in the south-east and London

BT customers live outage map (pictured) reveals customers around the UK were struggling to access their accounts, with a focus in the south-east and London 



Read more at DailyMail.co.uk


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