A privately run drive though coroanvirus testing centre at Chessington World of Adventures reportedly lost NHS staff results and sent some to the wrong address.

The facility at the Surrey theme park, run by accountancy firm Deloitte, also was not able to contact workers with their diagnosis because they recorded incorrect phone numbers, it is claimed.

The Department for Health said last night that 49 medics had faced delays and 39 had now got their results. Officials are still investigating the remaining number. 

Deloitte said it was hired to oversee the facility to ‘help accelerate and scale testing capacity’ but there are now calls for it to be taken out of its control, the Guardian reports. 

In an email sent earlier this month and seen by the Guardian, the chief executive of Epsom hospital said: ‘Deloitte who have been commissioned by the Department of Health directly for this are not running this as well as we would like.

People line up in their cars at a drive through testing centre in the car park of Chessington World of Adventures in Surrey

People line up in their cars at a drive through testing centre in the car park of Chessington World of Adventures in Surrey

The facility at the Surrey theme park (pictured yesterday),run by accountancy firm Deloitte, also was not able to contact workers with their diagnosis because they recorded incorrect phone numbers, it is claimed

The facility at the Surrey theme park (pictured yesterday),run by accountancy firm Deloitte, also was not able to contact workers with their diagnosis because they recorded incorrect phone numbers, it is claimed

The facility at the Surrey theme park (pictured yesterday),run by accountancy firm Deloitte, also was not able to contact workers with their diagnosis because they recorded incorrect phone numbers, it is claimed

‘[We] are asking whether we can take over the running of the Chessington centre because we really need it to work much better than it is.’ 

The centre was among the first in what will be a network of about 50 regional facilities to help Health Secretary Matt Hancock hit a target of 100,000 daily target. 

The revelation comes as the government’s new online system for booking tests closed just hours after opening this morning.  

One paramedic, who asked not to be named, told the newspaper that he had been tested at Chessington World of Adventures on April 3, and was still waiting to hear back. 

Key workers are tested for Covid-19 at Chessington World of Adventures in Surrey yesterday

Key workers are tested for Covid-19 at Chessington World of Adventures in Surrey yesterday

Key workers are tested for Covid-19 at Chessington World of Adventures in Surrey yesterday

Staff put up a banner as people arrive for tests at Chessington World of Adventures yesterday

Staff put up a banner as people arrive for tests at Chessington World of Adventures yesterday

Staff put up a banner as people arrive for tests at Chessington World of Adventures yesterday

He said: ‘None of us from my place of work, tested on that Friday, have had our results.

‘We were told our samples were taken to a lab in Southampton. It’s three weeks since the test and I don’t think I’m ever going to get the result.’

He added: ‘I’m not sure what is essentially an accountancy company can bring to this.’

A doctor at Epsom hospital, who was among the first to be tested at the end of March while self-isolating at home with symptoms, said she was still waiting to hear. 

Applications for online tests shut at 10am, with the website saying people could no longer register

Applications for online tests shut at 10am, with the website saying people could no longer register

Applications for online tests shut at 10am, with the website saying people could no longer register

Some people got an error message saying there is a 'problem with your order', asking them to contact the service desk on a freephone number

Some people got an error message saying there is a 'problem with your order', asking them to contact the service desk on a freephone number

Some people got an error message saying there is a ‘problem with your order’, asking them to contact the service desk on a freephone number 

A Deloitte spokesman said: ‘Deloitte, alongside many other public and private sector partners, is supporting DHSC (the Department of Health and Social Care) to help accelerate and scale testing capacity for the national Covid-19 testing programme.’ 

Some ten million key workers and their households are now eligible to book the online tests, but applications shut at 10am, with the website saying people could no longer register.

That came just 90 minutes after people were told at 8.30am that today’s allocation of home kits had been issued – and they could only apply for drive-through testing.

Others took to social media earlier to complain that the process was ‘not simple’ or that they could not find a category for their job role, despite Health Secretary Matt Hancock claiming the process was straightforward and ‘a bit like booking a flight’.

And some people got an error message saying there is a ‘problem with your order’, asking them to contact the system’s service desk on a freephone number. It comes after the Government revealed coding for the website was only finished yesterday.

Mr Hancock said that people whose work is critical to the Covid-19 response, and those they live with, will be able to register for a test if they have symptoms.

NHS staff, police officers, teachers, social workers, undertakers, journalists and those who work in supermarkets and food production are among those eligible.  

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