Supermarket giant’s ‘disappointment’ after shoppers’ credit card details were stolen in major data breach

  • Coles credit card customer details stolen
  • Cyber attack on former card provider Latitude
  • Number of impacted customers not yet known

By Jade Hobman For Daily Mail Australia

Published: 17:09 BST, 15 April 2023 | Updated: 22:15 BST, 15 April 2023

Coles credit cards are the latest to be hit with a major data breach, affecting customers from more than five years ago. 

The shocking breach has left hundreds of customers who had a Coles credit card before 2018 fearing they could be caught up in the large scale-hack. 

The cyber attack on Coles’ former credit card provider Latitude Financial Services may have exposed shoppers’ personal details to online criminals including passport and drivers’ licence details.

The supermarket giant has expressed its disappointment over the breach.

The cyberattack on Latitude Financial Services may have exposed shoppers' personal details to online criminals including passport and drivers' licence details

The cyberattack on Latitude Financial Services may have exposed shoppers’ personal details to online criminals including passport and drivers’ licence details

‘We are disappointed that this cyber incident has taken place and apologise for the inconvenience and uncertainty created,’ a Coles spokeswoman said.

‘As a former service provider, Latitude Financial Services has informed Coles Financial Services that historical Coles credit card holder data has been affected by the recent cyber incident.’

She said Latitude has not yet disclosed the number of impacted customers or specific details of the breach.

Latitude said it is currently in the process contacting affected customers. 

Coles ditched Latitude when it switched to rival credit card provider Citi Bank five years ago. 

The data hack was discovered last month which exposed 14 million Latitude customer records from Australia and New Zealand to criminals. 

The breach included 7.9 million drivers’ licence details and about 53,000 passport numbers amid the hacked customer records. 

'We are disappointed that this cyber incident has taken place and apologise for the inconvenience and uncertainty created,' a Coles spokeswoman said

'We are disappointed that this cyber incident has taken place and apologise for the inconvenience and uncertainty created,' a Coles spokeswoman said

 ‘We are disappointed that this cyber incident has taken place and apologise for the inconvenience and uncertainty created,’ a Coles spokeswoman said

Latitude has refused to give in to hackers' demands for a ransom

Latitude has refused to give in to hackers' demands for a ransom

Latitude has refused to give in to hackers’ demands for a ransom 

Latitude Financial refused to pay ransom to the cyber criminals for the stolen data this week. 

‘Latitude will not pay a ransom to criminals,’ chief executive Bob Belan said. 

‘Based on the evidence and advice, there is simply no guarantee that doing so would result in any customer data being destroyed and it would only encourage further extortion attempts on Australian and New Zealand businesses,’ he said. 

Coles says concerned customers who hold a Coles Mastercard can get help via the supermarket’s financial services contact centre page.

Card holders can also visit Latitude’s website for more information.  

The shocking breach has left Coles customers who held a Latitude credit card before 2018 in the lurch (pictured are shoppers in Coles)

The shocking breach has left Coles customers who held a Latitude credit card before 2018 in the lurch (pictured are shoppers in Coles)

The shocking breach has left Coles customers who held a Latitude credit card before 2018 in the lurch (pictured are shoppers in Coles)

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