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Coles shopper reveals money back hack after he got sausages for FREE due to scanning error policy

Coles shopper shares his ‘money back hack’ after getting a pack of sausages for FREE due to a little-known supermarket policy

  • A shopper scored sausages for free after discovering a little-known store policy 
  • The man picked up the sausages from Coles which was on sale for $5.63 
  • But he realised he was charged $7.50 when he checked his receipt
  • Customers are entitled to a free product if the item scans at an incorrect price 


A shopper couldn’t believe his luck when he walked away from Coles with a packet of sausages without paying a cent after discovering a little-known store policy.

The man, from Sydney, picked up the sausages from the shelf, which was advertised for $5.63 – but he realised he was charged $7.50 when he checked his receipt.

He was able to get the sausages for free because the item scanned at a higher price than what was ticketed on the shelf. 

Under Coles’ ‘Promise on Price Scanning’ policy, if a single item scans at a higher price than the advertised or ticketed shelf price for that item, the store will give that item to the customer for free.

His sister shared a now-viral TikTok video of their ‘money back hack’ after her brother had no idea about the supermarket’s policy.

A shopper couldn’t believe his luck when he walked away from Coles with a packet of sausages without paying a cent after discovering a little-known store policy

After the policy worked, he shared another receipt showing proof he walked away with a free packet of sausages after he was refunded the full amount

After the policy worked, he shared another receipt showing proof he walked away with a free packet of sausages after he was refunded the full amount 

So how do you get a free grocery item? 

Single items: If a single item scans at a higher price than the advertised or ticketed shelf price for that item, Coles will give you that item FREE.

Multiple identical items: If multiple, identical items scan at higher price than the advertised or ticketed shelf price, Coles will give you the first item FREE, and the remaining items at the advertised or ticketed shelf price.

‘My brother didn’t believe this works,’ she said.

The video shows her brother looking at the sausages in the fridge aisle that were marked down to $5.63, with a savings of $1.87. He also shared his receipt which showed he was overcharged for the item.

‘Look how much for these sausages and how much they charged us – $7.50. So now we’re going to get them for free,’ he said.

Clearly hesitant about the policy, he then asked his sister: ‘Are you sure? They’ll refund me my money? Alright, we’ll see.’

After the policy worked, he shared another receipt showing proof he walked away with a free packet of sausages after he was refunded the full amount.

His sister shared their shopping experience on social media, saying: ‘If you buy anything from Coles or Woolies and the price is different to what’s advertised, you get a full refund plus the item for free.

‘And if they tell you otherwise, bring up the policy of their website.’

On Coles’ website, the supermarket states: ‘All Coles supermarkets apply “Our Promise on Price Scanning” to ensure confidence in the pricing accuracy at our registers.’ 

The story comes after a group of shoppers on social media revealed they had discovered the supermarket policy implemented by Coles and Woolworths.

Customers are entitled to their product for free if the item scans at a higher price than what it was ticketed at on the shelf or on the packaging.

But shoppers need to challenge the scanned price directly with management to get their product for free under both supermarkets’ scanning policies.



Read more at DailyMail.co.uk