A woman was removed from a Southwest Airlines flight after she complained about ‘life-threatening allergies’ to a passenger’s support dog.
Video of the unidentified passenger shows her refusing to leave the plane on her own, prompting officers to pull and push her down the aisle.
Flight 1525 was preparing to leave from Baltimore to head to Los Angeles on Tuesday night when the incident occurred.
The incident was recorded by Bill Dumas, and in the video the woman can be heard demanding the officers to let her go.
A woman (pictured) was removed from a Southwest Airlines flight after she complained about ‘life-threatening allergies’ to a passenger’s support dog
Video of the unidentified passenger shows her refusing to leave the plane on her own, prompting officers to pull and push her down the aisle
The woman then tells the officers that she ‘needs to close’ her pants. But she accuses one officer of ‘ripping’ them as he tried to escort her off the plane
At the start of the video, the woman apologizes and says that her father is having surgery as the officers mover her forward.
‘What are you doing?’ she asks the officers as other passengers are heard telling the woman to leave the plane peacefully.
The woman then tells the officers that she ‘needs to close’ her pants. But she accuses one officer of ‘ripping’ them as he tried to escort her off the plane.
In the video, one officer is then seen grabbing the woman and pulling her away from her seat.
‘I will walk off! Don’t touch me!’ she yells as she clings to the back of her seat.
Eventually, passengers on the plane turned on the officers, yelling at them for pushing the woman forward.
‘She’s walking!’ one passenger is heard saying as the cop tries to push the woman down the aisle.
After a few moments, the woman turns around and tells the officers that she’s a professor, but the cops ignore her and move her forward toward the plane’s exit.
The incident went down after the customer started complaining about an emotional support dog and another pet pooch on board.
She claimed that she was deathly allergic to the dogs.
In the video, one officer is then seen grabbing the woman and pulling her away from her seat. Eventually, passengers on the plane turned on the officers, yelling at them for pushing the woman forward
After a few moments, the woman turns around and tells the officers that she’s a professor, but the cops ignore her and move her forward toward the plane’s exit
Dumas said the woman asked that the pets on board be removed. He said she also asked for an injection for her allergies to be administered after the crew said they couldn’t remove the dogs.
Southwest Airlines told DailyMail.com that the woman was asked to provide her medical certificate to prove the allergy, but she was unable to provide that document.
‘There was one emotional support animal and one pet onboard the aircraft. Our policy states that a Customer (without a medical certificate) may be denied boarding if they report a life-threatening allergic reaction and cannot travel safely with an animal onboard,’ a spokesperson for Southwest told DailyMail.com.
According to the airline, the flight crew ‘made repeated attempts to explain the situation to the Customer, however, she refused to deplane and law enforcement became involved’.
‘We are disheartened by the way this situation unfolded and the Customer’s removal by local law enforcement officers,’ the airline said in the statement.
‘We publicly offer our apologies to this Customer for her experience and we will be contacting her directly to address her concerns. Southwest Airlines was built on Customer Service, and it is always our goal for all Customers to have a positive experience.’
Since April, numerous airlines have been accused of removing passengers aggressively.
The most notorious incident was when 69-year-old Dr David Dao was brutally taken off a an oversold Louisville-bound flight from Chicago’s O’Hare International Airport in April.
Dao was left bloodied and bruised as officials with the Chicago Department of Aviation dragged him through the aisle of the aircraft.