A passenger on board a cruise ship has claimed sewage seeped into people’s rooms after burst water pipes caused mass flooding in the lower deck.
The Sun Princess cruise liner was disembarking from the Brisbane Port and bound for Airlie Beach on Wednesday evening when the disaster struck.
Rob Hart told Nine News a honeymooning couple had ‘sewage leaking into their room’ as a result of the plumbing problem.
‘It took three or so days for them to be moved so they had to sleep with the door open to stop the smell,’ Mr Hart said.
In a statement to Daily Mail Australia, Carnival Cruiselines rejected these claims saying they are ‘absolutely incorrect’.
A burst pipe on Sun Princess bound for Airlie Beach caused water to spurt through ceilings and one of the decks to flood
The drama occurred minutes after the ship left the Brisbane Port, prompting one passenger to ask to get off
‘In a few minutes the cabin’s floor is absolutely saturated with about three, maybe two, inches of water,’ passenger Lorraine told 4BC
Footage shared to Facebook from another passenger shows a hallway becoming increasingly inundated with water while streams of liquid pour from the roof.
Passengers can be heard exclaiming ‘Oh my god, it’s getting worse,’ and ‘The power’s going to go out,’ in the background.
The dramatic footage was captioned ‘Wow – haven’t left Port yet in Brisbane on Sun Princess and already Flooding on deck 11.’
The busted pipe is reportedly only affecting deck 11 and all impacted passengers have been shifted to other areas of the ship.
Footage shared to Facebook shows a hallway becoming increasingly inundated with water while streams of liquid pour from the roof
The busted pipe is reportedly only affecting deck 11 and all impacted passengers have been shifted to other areas of the ship
The water left 10 of its cabins on the locker deck inhabitable.
Despite the drama, the ship is continuing on its journey to Queensland’s Whitsunday Coast.
For one social media user, the incident was one too many, with them commenting: ‘Typical sun princess, just one problem to another,’ on the startling footage.
Another said it would take more than a flooded deck to stop them hopping aboard: ‘It’s amazing how quickly they can fix problems, doesn’t stop me cruising.’
In a statement to Daily Mail Australia, a Princess Cruises spokesman said ‘repairs were made quickly’ and the leaking was contained.
‘It was a strictly localised problem that was detected, immediately shut off and repaired in less than 40 minutes affecting 16 of the 1000 cabins onboard. We looked after the comfort of those guests who were affected with alterative accommodation overnight while their cabins were fully restored. Sun Princess departed Brisbane yesterday on a 4-night round trip cruise to Airlie Beach,’ the spokesman said.
Princess Cruises is an award winning cruise line for a reason due in large measure to its care of passengers and responsiveness to their needs. The earlier cruise referred to was very successful and any isolated guest concerns would have been addressed in a timely and responsive fashion.’