Wish you were HERE? Couple who were promised a hotel room ‘oozing Greek chic and sophistication’ in Jet2 brochure share the dismal reality after arriving for £1,800 all-inclusive trip
- Peter Smith, 56, from Thurlton, Norfolk and his wife paid £1,800 for Jet2 holiday
- It promised a hotel room in Tingaki, Kos ‘oozing Greek chic and sophistication’
- But the room they were given left them feeling ‘tricked’ and was a ‘cleaning store’
- A spokesman for Jet2 said the couple were later moved to another hotel room
- Have you had a bad experience with Jet2? Email lara.keay@mailonline.co.uk
A couple promised a hotel room ‘oozing Greek chic and sophistication’ have shared the dismal reality of what they actually received on their wedding anniversary trip.
Peter Smith, 56, from Thurlton, Norfolk jetted off to Tingaki in Kos on Thursday, May 9 with his wife, Amanda, to celebrate their 28th wedding anniversary.
They had been told their hotel room, included as part of their £1,800 all-inclusive Jet2 holiday, would include jazzy modern lighting and wall decorations.
Peter Smith, 56, from Thurlton, Norfolk jetted off to Tingaki in Kos on Thursday, May 9 with his wife, Amanda, to celebrate their 28th wedding anniversary
They had been told their hotel room, included as part of their £1,800 all-inclusive Jet2 holiday, would include jazzy modern lighting and wall decorations (such as the one pictured from the Jet2 brochure)
When they arrived at the Gaia In Style hotel, however, they found their room looking more like a ‘hostel’ (pictured). Mr Smith claims he was later told it had been used as a ‘cleaning store’
But when they arrived at the Gaia In Style hotel, they found their room looking more like a ‘hostel’. Mr Smith claims he was later told it had been used as a ‘cleaning store’.
Irritated at the situation, he took to the Jet2 Facebook page to post a picture of what he was promised, and a picture of the reality – complete with beige sheets, and a lack of atmospheric lighting.
Mr Smith, who works as a health a safety manager, said: ‘First picture is from your website and what I booked, second picture is what I got after apparently being “upgraded” to a sea view room.
‘I know not all the rooms will be identical but our room is like a room in a hostel compared to the picture on the website.
‘Spoke to customer service and the hotel, got nowhere.
‘We are putting up in it as we’re only sleeping in the room, but feel we have been tricked.’
The Gaia In Style hotel where Mr Smith and his wife are currently celebrating their 28th wedding anniversary. Things got off to a rocky start, however, when they were handed a room which looked like a ‘hostel’
Mr Smith took to the Jet2 Facebook page to post a picture of what he was promised, and a picture of the reality – complete with beige sheets, and a lack of atmospheric lighting
Speaking today, Mr Smith said: ‘The hotel were adamant that this was their standard room and suggested the only difference was the colour.’
Mr Smith, who described the rest of the hotel and Jet2’s handling of his complaint as ‘superb’, added: ‘It has been suggested by the Jet2 rep [it] was an old cleaning store room.
‘It is quite unbelievable that the hotel could create and suggest that the first room is the same as the others.
‘Jet2 noted that the first room must not be allocated to their customers.’
A Jet2 spokeswoman said: ‘Our team has been in touch with Peter and moved him to another room, which he is happy with.
‘The images on our website accurately represent the different types of room available at this hotel.’