British holidaymakers in Ayia Napa were left in tears after non-stop loud drilling from a neighbouring construction site penetrated their luxury hotel for weeks.
Couples on romantic getaways paid package holiday giant Tui as much as £3,300 for a fortnight at the Tasia Maris Beach Hotel in Cyprus in July.
But many were left horrified after the piercing racket made by the builders next door went on from 7am until 9pm with the noise so loud their rooms and beds were shaking.
Pensioners Sandra Wiggins, 77, and her husband Peter, 83, had chosen the hotel because it looked quiet and perfect for Peter’s limited mobility.
But they say they were subjected to round-the-clock banging, with others saying the din was so bad it made their beds and pillows vibrate.
She said: ‘It was miserable and everyone was really angry. Some people just left altogether. Even if you went into town you could still hear it. We couldn’t get away from it’.
Sandra Wiggins, 77 of Bridgend, Wales, at the Cassia Maris Beach Hotel in Ayia Napa in front of the building site that made a dream holiday hell
TUI customers said the drilling and banging went on between 7am and 9pm each day and was so loud their rooms were shaking
The Wiggins’ documented their distress in several nerve-shredding videos.
And dozens of other Brits in the same hotel apparently also complained, with some moved by staff.
The Wiggins have now put in an official complaint to holiday company Tui, and they are not alone.
Lisa and Gareth Hobbs, of Caerphilly, paid £2,500 for their trip to Cyprus and arrived at the Tasia Maris on June 23.
Peter Wiggins, 83, opens a father’s day card on his Ayia Napa holiday but it was anything but the restful break he was hoping for
They say the trip was so miserable they spent most days trying to get as far away from their hotel as possible.
Post office worker Lisa, 48, and her surveyor husband, 49, have now put in a formal complaint about their 14-day stay.
During a massage for her husband, Lisa said the noise could still be heard as they tried to relax.
Video footage shows Gareth having his treatment, only for the drilling to be heard in the background.
‘It was unbelievably noisy,’ Lisa said.
‘There was a mass meeting on the Friday and everyone was complaining.
‘We begged to be moved, it was just crazy. I was waking up every morning and crying everyday. You’d wake up with the vibration on your pillow and they were using this jackhammer.
‘We’d go walks at 4.30am just to be tired enough that we could sleep. And there was dust everywhere. It was awful.’
Mrs Hobbs says some guests were moved, but they were only offered a swap a day or two before they were due to fly home on July 7.
‘It was a surprise for my husband and I wish we’d never gone,’ she added.
The non-stop hammering in the Cypriot seaside resort (pictured) took place on this site
Meanwhile the Wiggins also put in a formal complaint to provider Tui the day they returned on July 8.
They said they were subjected to non-stop hammering and were told a nearby building was being reduced in size which was causing the noise – although it looked to them like it was actually being built.
Lisa and Gareth Hobbs, of Caerphilly, whose £2500 Tui holiday to Cyprus was also wrecked by drilling
Mrs Wiggins, from Bridgend, south Wales, said they had paid £3,300 for their all-inclusive two-week break.
‘We’d had quite a stressful year so the hotel was chosen really carefully,’ she said.
‘Peter’s 83 and his mobility is not that good now so we looked at this particular hotel.
‘The travel agent said it was the ideal place. Our balcony was right opposite. The first Sunday was the only peace we had. It was constant every day.
A spokesman for Tui said: ‘We are sorry to hear a small number of customers had a bad experience on their holiday to Cyprus.
‘As soon as we were made aware that there would be nearby building work we notified all customers that were due to travel to the hotel and offered a number of alternatives.
‘Both families received this and decided to continue with their holiday booking as planned. We will be contacting customers to discuss the matter further.’
- Did you stay in the hotel or have a similar experience elsewhere? Email martin.robinson@mailonline.co.uk or call 02036151866