- A customer took to Facebook to write a scathing review about a small business
- The customer was at the MoneyPenny in Newcastle when they wrote to review
- They complained that the skirts on the staff were inappropriate for the venue
- Owner Paul Davies leaped to the defence of his business and his staff
A small business owner has passionately defended his business after a customer took to Facebook to shame his staff’s attire while still dining in the restaurant.
Owner Paul Davies said he was left disappointed, stunned and frustrated when he saw the post and felt he had to stick up for his staff and business, the Newcastle Herald reported.
‘The fact that people rarely address anything with you face-to-face and go straight to the internet is so disappointing, but I guess it speaks volumes as to [the] current state of our society,’ he said.
A small business owner has passionately defended his business after a customer took to Facebook to shame his staff’s attire while still dining in the restaurant
The post read ‘Maybe you should dress your staff in better uniform, trying to relax with a quiet drink, and staff are bent over in very revealing skirts where you see their business. Very inappropriate. Certainly not professional’.
Mr Davies said online reviews played an important role for any business, but taking aim at the appearances of staff members was taking the critique too far.
He immediately replied to the post on the MoneyPenny Facebook page, saying that ‘s*** shaming’ in 2018 was the only inappropriate thing he could see.
Mr Davies said online reviews played an important role for any business but taking aim at the appearances of staff members was taking critique too far.
Mr Davies said he encourages his staff to be free in what they choose to wear to work, with the exception of the kitchen staff, who are dressed according to safety regulations.
‘I believe for customers to love a company your staff need to love it first. For me, I know I feel much more comfortable wearing my own clothes so why shouldn’t they enjoy the same freedoms?’ he said.
Some of his staff also said they felt the comments were inappropriate. Employee of the year, Ella, said staff encourage each other to ‘express ourselves’.
The original critique has since been deleted from Facebook.