Daughter disgusted at meal served at Sheffield care home

A daughter has slammed a care home for serving up ‘muck’ to her elderly father for dinner.

Alyson Davis was disgusted with the mash potato and splodges of blended baked beans given to her father at Balmoral care home in Sheffield.

Ms Davis described the service as ‘disgraceful’ and has vowed to take the matter further because she is ‘so upset’ for residents. 

Alyson Davis was disgusted when her elderly father was served this meal of mash potato and splodges of blended baked beans at Balmoral care home in Sheffield

The claims by Ms Davis are in contrast to the findings of Balmoral’s latest Care Quality Commission (CQC) report which quoted residents as describing meals as ‘excellent’ 

She shared a photo of the beans and mash on Facebook with a post fuming about the state of her father’s food.

She wrote: ‘The wonderful staff at my dad’s home are battling with the disgraceful food being served up by their kitchen! 

‘This is no complaint about the care staff there just the cooks! One in particular! 

‘She told me her dad was in the home and he eats it. I said that might be so bless your poor dad, but my dad doesn’t eat muck! 

‘Elior group Today this is what he was served – mash potatoes and beans really! 

‘This is going further I’m so upset for the residents.’ 

Ms Davis slammed the meal as ‘disgraceful’ and ‘muck’ during a furious Facebook rant

MailOnline was told by a spokesman for Four Seasons Health Care, who run the care home, that the meal provided for Ms Davis’ father was a ‘texture modified’ dish for residents on a ‘soft diet’ and that ingredients had been ‘fortified’.

Balmoral care home was judged as ‘good’ during a CQC inspection in August 2016.

Discussing the meals served to residents, the inspector said: ‘People spoken with all said the food was usually good with plenty to eat and drink and that there was good variety and choices of food.

‘Their comments included, ”The foods good, there is enough for me, three courses and a choice of two different options every day,” ”The meals are good, excellent, plenty of choice and there are drinks and snacks” and ”The meals are nice and wholesome, plenty of food, I don’t want snacks.”

The kitchen at Balmoral is run by catering firm, Elior Group. 

Balmoral care home (pictured) was judged as ‘good’ during a Care Quality Commission inspection from last year

A spokesperson said: ‘We are sorry that the presentation of one of our snacks disappointed some relatives.

‘It is important to understand that the food pictured is texture modified and made specially for certain residents who need a soft food diet because they are at risk of choking. 

‘It’s cooked fresh, purified and then rebuilt to give it some structure, while being easier to swallow. 

‘Diets are planned to meet the nutritional requirements of each resident individually and there is a choice of dishes at each mealtime, with the main meal being served in the evening. 

‘We recognise that texture modified food may look bland and so as part of our ongoing team development, additional training is being given on its presentation. 

‘We have offered to meet with the relative who posted the picture or any other families to answer any questions they have and to explain about texture modified foods.

‘Our catering has a good reputation and the team pride themselves on delivering a friendly service tailored to residence specific dietary needs, but we are always ready to listen to customer feedback and to act on it.’ 

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