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Deaf woman is suing Jack in the Box after workers in the drive-thru refused to accept her

Deaf woman is suing Jack in the Box after worker at the drive-thru refused to accept her order and mocked her because she couldn’t use the intercom

  • A Jack in the Box worker in San Jose, California refused to serve a deaf woman and even mocked her sign language
  • ReVae Arnaud-Jensen, 38, who is deaf, is suing Jack in the Box in San Jose, California after a worker at the drive-thru refused to accept her order
  • Arnaud-Jensen, usually communicates through lip reading and sign language but she was unable to place her fast-food order at the usual intercom
  • After driving around to the service window, the order-taker refused to serve her, told her to move on and mocked her
  • She refused to do so and claims that she waited at the window for two hours
  • The worker has since been fired while Arnaud-Jensen is now planning to sue

A deaf woman from California says a Jack in the Box worker discriminated against her after she was unable to hear what they were saying at a drive-thru speaker.  

ReVae Arnaud-Jensen, 39, ended up sharing cellphone footage of the disturbing incident that happened on Sunday near San Jose. 

The video shows Arnaud-Jensen pulling up to the drive-thru window after bypassing the intercom where drivers usually place their orders.

A Jack in the Box worker in San Jose, California refused to serve a deaf woman and even mocked her sign language

She attempted to explain to the order-taker that she was hard of hearing and needed to place her order at the window in-person.

But Arnaud-Jensen’s protestations were ignored after the worker decided not to listen to her needs nor cater for her hearing disability.

ReVae Arnaud-Jensen, 38, who usually communicates through lip reading and sign language posted the shocking interaction online

ReVae Arnaud-Jensen, 38, who usually communicates through lip reading and sign language posted the shocking interaction online

Instead, the fast-food worker ordered her to move along and leave the drive-thru completely.

Meanwhile, unbeknownst to the worker, the entire interaction was being recorded by the woman’s son who was sitting in the passenger seat. 

‘Can you move, please? Can you move? Move, please!’ the drive-thru employee orders her as he continues to shout and gesticulate. 

‘I say, “Can I help you? Can I help you?” You, nothing.’

The man continues to insult Arnaud-Jensen while telling her to move her car. 

‘I am deaf,’ she responds. ‘You’re discriminating against me… I can’t hear you on the speaker.’

Arnaud-Jensen, who was born deaf but can speak and can respond to people by reading lips and using sign language, proceeds to tell him that she is prepared to wait while she gets the order she originally came for. 

After driving around to the service window, the order-taker refused to serve her and told her to move on

She refused to do so and claims that she waited at the window for two hours

After driving around to the service window, the order-taker refused to serve her and told her to move on

Arnaud-Jensen refused to move on and claims that she waited at the window for two hours

Arnaud-Jensen refused to move on and claims that she waited at the window for two hours

The worker has since been fired while Arnaud-Jensen is now planning to sue

The worker has since been fired while Arnaud-Jensen is now planning to sue

The deaf woman wrote about the upsetting encounter on Facebook: ‘Employee of Jack in the Box refused to accept any orders from me. He yelled at me to leave and go drive back to the speaker to order. I repeatedly told him that I am Deaf.

‘Towards the end of the video, once he realized he was being recorded he changed faces and mockingly gestured at the video. I refused to leave the window until I received an order. Sat there for two hours.’   

She is now planning on suing the restaurant according to KNTV.     

Jack in the Box have since confirmed the rude worker has been fired. 

‘We do not tolerate the mistreatment of any customers and expect employees to follow all training procedures, be respectful, courteous and accommodating to all guests,’ the restaurant chain said in a statement. 

‘After a thorough investigation of the incident and direct contact with the local franchise owner, we understand the employee in the video has been terminated.’



Read more at DailyMail.co.uk


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