Disney World employee, 32, ‘stole $100,000 by creating false refunds from the resort and depositing the cash into family and friends’ bank accounts’
- Jennifer Alejandra Insuasti, 32, who worked at Walt Disney World in guest relations has been charged with first-degree grand theft
- Insuasti allegedly issued $100,000 in fake refunds to herself, family, and friends
- She handled guests complaints and was able to offer free refunds or tickets
- Guests still received their refunds, but she ‘misdirected money into her personal account or the accounts of her friends’
- The refunds ranged from a few hundred dollars to several thousand dollars
- Family and friends that received the cash have not been arrested yet in the case
Jennifer Alejandra Insuasti, 32, who worked at Walt Disney World in guest relations has been charged with first-degree grand theft
A woman who worked in guest relations at Disney World has been charged with grand theft accused of stealing $100,000 from the company which she allegedly funneled to her friends and family under the guise of refunds.
Jennifer Insuasti, 32, from Kissimmee, Florida, was in the trusted and privileged position of being able to offer cash refunds to guests who were unhappy about their experience for any reason while visiting the popular Orlando theme park. Her role also allowed her to also offer free tickets as compensation.
But for two years, between March 2016 and July 2018 she allegedly stole funds and directed the cash towards the bank accounts of people she knew according to the Orlando Sentinel.
‘Agents found that, on numerous occasions, using old refund accounts as a cover, she misdirected money into her personal account or the accounts of her friends,’ an account from the Florida Department of Law Enforcement explains. ‘Guests still received their refunds, but money was stolen directly from her former employer.’
Guests still received their refunds, but she ‘misdirected money into her personal account or the accounts of her friends’ allegedly funneling a total of $100,000 from the company
Investigators were able to track where the transactions went after noticing Insuasti appeared to be friends with seven of the people on her Facebook page.
In total, Insuasti is accused of making more than 40 fake refunds varying from a few hundred dollars to several thousand, through a combination of checks and credit cards belonging to her friends and family.
Insuasti handled guests complaints and was able to offer free refunds or tickets
The Sentinel notes that one relative didn’t question a deposit of $18,567 when it appeared which she apparently went on to use for bills and school books, while another friend received $24,000.
None of the friends or family members have been arrested in connection with the case, yet.
Insuasti, who left and returned to Disney employment several times over the years including 2009, 2013 and 2016, is accused of sticking $16,305 directly into her own account. She left the company in 2018.
Insuasti has been booked into the Osceola County Jail on a first-degree felony grand theft charge.
A report by the FDLE also notes that Insuasti stole from Disney ‘in several different ways’ but has not provided any additional details.