‘Can someone please grab it?’ Elderly woman uses emergency button on a Sydney train to ask for help after losing her UMBRELLA
- An elderly woman has been filmed using an emergency button on a Sydney train
- The woman asked NSW Transport staff for help to find her missing umbrella
- Despite her misuse of the button, an off-site staff member helped her out
- Authorities have warned that misuse of the system can result in a $5,500 fine
An elderly woman has been filmed using an emergency-only call point on a train to ask for help finding her lost umbrella.
The woman was travelling on a Sydney train from the city when she pressed the button to ask NSW Transport staff for assistance.
‘Please state the nature of your emergency,’ a worker said over the intercom.
‘Is my umbrella there? Can someone please grab it?’ the woman replied.
The woman, on a Sydney train travelling from the city, pressed the emergency button with a man responding: ‘Please state the nature of your emergency’
‘Oh my god how did you do that?’ the operator asked, realising her call was not an emergency.
Despite her misuse of the emergency service, the off-site staff member kindly helped the woman and explained to her that transport officers at the next station would be better able to help her.
The elderly woman and another man on the train both sincerely thanked the operator and got off at the next station.
The footage users was uploaded to Reddit, where social media users urged viewers to consider whether the woman might have been struggling with her mental health before passing judgement.
The NSW Transport worker replied to her emergency request and directed her to transport officers at the next station
NSW Transport states on all of the 30 emergency call buttons on each train that they are only to be used for emergencies and warned in a statement that people could face heavy fines.
‘Sydney Trains always wants to help our customers however we can,’ a spokesperson said.
‘Fines can be issued for the deliberate and inappropriate use of Emergency Help Points, with penalties ranging from $400 to $5,500.
‘Transport Officers and Police recognise that every situation is different and take the customer’s circumstances into consideration before fines are issued,’ they said.