Emirates flight attendants have revealed what it really takes to work for the airline after it was recognised as having the best cabin crew in the world for 2019 at the World Travel Awards.
Travellers flying with the airline in all classes – including economy – can expect to be treated like ‘royalty’ by cabin crew who have joined the airline from more than 160 nations including Australia.
Speaking to Daily Mail Australia, Emirates flight attendant Alexandra Cosoff, from Queensland, revealed what team members are expected to know – and the vigorous training they undergo in order to get the job.
Emirates cabin crew has been named as the best in the world for 2019 – as flight attendants reveal what it really takes to work for the airline
Emirate’s flight attendant Alexandra Cosoff (pictured) revealed what it really takes to work for first class passengers at 35,000 feet
From styling their hair the ‘correct’ way to knowing details of every passenger before boarding, the 30-year-old revealed what cabin crew members are expected to know when they are working in first class for one of the world’s leading airlines
Emirates flight attendant Elizabeth Gallagher shares her beauty essentials
Emirates flight attendant Elizabeth Gallagher (pictured)
It’s important to come on-board prepared and to do so, I bring along my must-have beauty essentials for long haul flights. These include:
Facial moisturiser: Perfect for an international flight as it will moisturise your face for the flight and keep your skin feeling fresh and light.
Sunscreen: Often the bright lights on a plane can impact the skin. I would encourage passengers to use a daily sun protection on any flight. Some great products that already have sunscreen include mineral foundations or BB creams.
Face mist spray: A hydrating face mist is certainly going to combat dehydrated skin during your flight.
Lip Balm: Often your lips can be chapped due to the increased pressure in the cabin. My tip would be to ensure that you have a lip balm that can moisturises and act as a barrier.
DOING THEIR HOMEWORK
Alexandra said in first class, cabin crew members are expected to take the time to get to know each and every one of their passenger before they board.
‘We are diligent when it comes to providing a personal approach to customers joining first class for the flight, from greeting them by name upon boarding, as well as knowing any details to make their journey with us memorable. This might include a preferred drink order or favourite magazines,’ she told Daily Mail Australia.
‘We are all required to be aware of the personal preferences, travel itinerary and dietary requirements of their first class passengers. Before our flight, we have a team briefing to ensure we are all aware of any VIPs who are flying with us, and we also have on-board tablets to keep information at hand.’
FOOD AND DRINK EXPERTISE
With an extensive menu of expensive wines and spirits, flight attendants are required to have a thorough understanding of every drink they pour for their passengers.
‘We serve wine from all around the world, such as wines derived from the Bordeaux region of France and the iconic Australian wine, Penfolds among others,’ she said.
‘As we have such a diverse offering, it’s important that we know the details of the product offering that is served to our customers across all cabins. In first class, product knowledge is important.
‘We need to be able to provide an informative response to any inquiries that we encounter in our customer service. We have access to educational courses to assist in strengthening our knowledge of product offering on board.’
Alexandra said in first class, cabin crew members are expected to take the time to get to know each and every one of their passenger before they board (file image)
With an extensive menu of expensive wines and spirits, first class flight attendants are required to have a thorough understanding of every drink they pour for their passengers
What’s the ‘correct’ way to style a hair bun
Alexandra said Emirates flight attendant must style their hair to meet its ‘Image and Uniform standards’.
‘If choosing the bun hairstyle… whether it is twisting the hair, braiding it or using a doughnut, the hair must be secured with a thin hairnet and any accessories must match the hair colour,’ she told Daily Mail Australia.
‘We are also issued a red scrunchie as part of our uniform that we can choose to wear with the bun hairstyle.’
Alexandra said it’s also essential to know every food and wine pairings they serve in first class.
‘As our menus are different on almost every flight – depending on the region we are flying to and the season – it is important to have a thorough understanding of different wine and grape varieties in order to make great recommendations to customers,’ she said.
‘Customers are always impressed with excellent product knowledge on the aircraft and by recommending correct food and wine pairings, we can really add another layer of luxury to their on-board dining experience.
SILVER SERVICE
As part of their training, Alexandra said flight attendants are required to be educated on etiquette, such as the different courses and the correct cutlery usage.
‘We are offered both practical and experiential training which prepares us for in-flight situations. We have flight kitchens to help us perfect our plating and food preparation, a Duty Free room, and seat and suite demonstration rooms,’ she said.
‘The Service Training team includes qualified experts on different aspects in the field, with backgrounds in culinary arts, hospitality and in-flight service to ensure we receive leading training across all aspects of the service.’
Flight attendants are required to attend a beauty school to learn about the airline’s makeup and hair guidelines
In first class, Emirates offers its passengers a ‘Dine on Demand’ style service on all flights travelling more than four hours.
‘This means that our first class customers can tailor their dining experience to their individual needs – literally being able to order anything from the entire menu whenever they like,’ Alexandra said.
‘As I am from Australia, I work on many Australian flights. Some of the flights between Australia and Dubai can be almost 14 hours. Many of our first class customers are connecting to Australia, through Dubai, from the United Kingdom, Europe or even the Americas.
‘That means many customers will keep to their own schedules – I might be serving one first class customer a Gruyere Omelette while a different passenger enjoys a herb crusted rack of lamb with a glass of Bordeaux.
‘That is the beauty of first class – being able to tailor a flight to the individual customers’ needs or preferences.’
‘The ‘look’ is an integral part of Emirates brand image, which is why we have a dedicated Image and Uniform team to ensure hair and make-up standards are followed by cabin crew,’ Alexandra said.
Alexandra said Emirates also has hair standards for the gentlemen; must be neat, conservative and styled away from the face. Their hair must not be overload with gel or wax and be neatly trimmed at all times and not touch the collar of their shirt
BEAUTY SCHOOL GRADUATES
Flight attendants – both women and men – are required to attend a beauty school to learn about the airline’s makeup and hair guidelines.
‘The ‘look’ is an integral part of Emirates brand image, which is why we have a dedicated Image and Uniform team to ensure hair and make-up standards are followed by cabin crew,’ Alexandra said.
‘When it comes to makeup standards for female cabin crew, we are not told which brands to buy, as this will be a personal preference. However, we are informed what items we need to wear.
‘We often get asked if there is a particular shade that we as crew must use, but it’s not specified, what we need to know is the colour must match the red in the uniform and not be glossy.’
For the hair standards, flight attendants must ensure their hair is clean and neatly presented at all times.
‘Any loose strands around the face and neckline must be pinned up and that our chosen hairstyle must not affect the correct positioning of our hat,’ she said.
‘Various styles such as, French roll, up roll, or the classic bun are permitted.’
Male flight attendants are also expected to meet hair standards.
‘Their hair must be neat, conservative and styled away from the face. Their hair must not be overload with gel or wax and be neatly trimmed at all times and not touch the collar of their shirt,’ Alexandra said.