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Europe’s best airports named in prestigious awards: Cork, Bilbao, Lyon and Rome all scoop top prizes

Europe’s best airports named in prestigious awards: Cork, Bilbao, Lyon and Rome all scooped top prizes, with London City and Bristol both highly commended

  • The Airports Council International Awards cover four traffic categories 
  • This year’s Accessible Airport Award went to Gatwick Airport 
  • This year’s Eco-Innovation Award went to Menorca Airport 

The 15th annual ACI Europe Best Airport Awards were announced last night – and Cork, Bilbao, Lyon-Saint Exupéry and Rome Fiumicino all scooped first prizes.

The Airports Council International Awards cover four traffic categories of airport and aim to recognise overarching achievement in core activities such as customer service, facilities, retail, security, community relations and environmental awareness and operations.

London City Airport, Bristol Airport, Venice Marco Polo Airport, Munich and Copenhagen all received ‘highly commended’ gongs.

Winner: Cork Airport was recognised ‘for its support to disabled passengers’ and food and beverage facilities

Cork scooped first prize in the ‘under five million passengers’ category ‘for its support to disabled passengers, its strong community engagement and safety and security indicators, including its recent Drone Awareness Campaign’.

The judges also highlighted the airport’s recent €4m investment in food and beverage facilities that ‘promote local products, its recent route network expansion and status of the most punctual airport in Ireland in 2018’.

London City Airport was Highly Commended in this category.

Bilbao won the five to 10-million passengers category.

It was praised for its ‘remarkable achievements in route development and passenger flow management with excellent satisfaction rates in security and baggage waiting times, in particular’.

London City Airport was Highly Commended in the 'under five million passengers’ category

London City Airport was Highly Commended in the ‘under five million passengers’ category

The judges highlighted the airport’s use of technology to improve safety and the variety of its environmental initiatives, such as waste management, noise mapping and investments in LED technology.

Bristol Airport was Highly Commended in this category.

Lyon-Saint Exupéry Airport won the ‘10 to 25-million passengers’ category ‘for its new terminal with enhanced intermodal connectivity and its state-of-the-art operational control centre and security technology’.

Bilbao won the five to 10-million passengers category

Bilbao won the five to 10-million passengers category 

Lyon-Saint Exupéry Airport won the ‘10 to 25-million passengers’ category

Lyon-Saint Exupéry Airport won the ‘10 to 25-million passengers’ category

The airport was also singled out for its focus on a digital passenger experience – for example, the world’s first outdoor valet parking robot and airport-to-home baggage service.

The judges also considered that the airport’s commitment to sustainable growth and environmental matters, including carbon footprint, noise, waste, air quality and local community relations is ‘exemplary’.

Venice Marco Polo Airport was Highly Commended in this category.

Rome Fiumicino Airport scooped first prize in the ‘over 25 million passengers’ category for the second year in a row.

The judges said: ‘The airport excels in linking its operational excellence to its effective passenger-centric approach.’

Rome Fiumicino Airport scooped first prize in the ‘over 25 million passengers’ category for the second year in a row.

Rome Fiumicino Airport scooped first prize in the ‘over 25 million passengers’ category for the second year in a row.

The airport was also recognised ‘for its safety management strategy, close cooperation with the airlines, continuous performance monitoring, clear environmental targets and active local engagement’.

Munich and Copenhagen were Highly Commended in this category.

This year’s Eco-Innovation Award went to Menorca Airport.

It was praised ‘for investing in protection of the island’s rich biodiversity against climate change’.

This year’s Accessible Airport Award went to Gatwick Airport.

The judges were impressed by the airport’s efforts to go the extra mile to provide disability awareness training to all passenger-facing staff, teaching them how to recognise and assist passengers with hidden disabilities.

The airport was also singled out for its close cooperation with organisations of persons with disabilities.

Bologna Airport was Highly Commended for this Award.

Airports Council International represents over 500 airports in 45 European countries.

 

Read more at DailyMail.co.uk


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