Family abandon £1,200 Pontins holiday after one night because it was ‘a shambles’ from the start

A family cut short their week-long Pontins holiday after less than 24 hours because of ‘glass, dirt and and peeling paint’, describing it as a ‘shambles’.

Hannah Nicholls and family paid £1,200 for a week’s break at Camber Sands using inheritance left by her late grandmother. 

The 30-year-old mother claims the room she was given didn’t even have a working shower and when she expressed her disappointment management’s response was that there were no other available rooms.

Hannah Nicholls with her daughter Maisie. The pair travelled from Essex with family but aborted their holiday after just one night citing the conditions of Pontins Camber Sands

Hannah and daughter Maisie, one, made the two hour journey from their home in Essex along with Hannah’s dad, William, 56, and mum Deborah, 54.

The group were also joined by Hannah’s brother and his partner and their kids. 

They booked two rooms from Monday until Friday but ended up leaving the East Sussex resort after just one day. 

Ms Nicholls said the room given to her was in disrepair and the the swimming pool was closed, describing the resort as a ‘shambles’.  

Hannah told Mirror Online: ‘It was absolutely crazy, I thought “this can’t be real.” The kids said they wanted to go home, so we went in the end.

‘They’d been so excited before we got there. It was a shambles.’

'CLEAN ME' was etched in the dirt on one of the window sills. Hannah said the holiday was a 'shambles' saying broken glass made her feel for her child's safety

‘CLEAN ME’ was etched in the dirt on one of the window sills. Hannah said the holiday was a ‘shambles’ saying broken glass made her feel for her child’s safety

As well as paint peeling off pipes, broken glass in outdoor areas, open paint containers and thick dirt, Hannah found huge stains under the beds 

As well as paint peeling off pipes, broken glass in outdoor areas, open paint containers and thick dirt, Hannah found huge stains under the beds 

As well as broken glass leaving her fearful for one-year-old Maisie’s safety, Hannah said there the pipes were peeling, dirty furniture, huge stains on carpets and discarded paint tins in a children’s play area.

The mother-of-one added: ‘It looked lovely on the website, but all the things that were on it were closed. 

‘We did phone them beforehand for reassurance, and were told that it had been revamped and the kids would love it.’

Paint containers left open and unattended on site at the Camber Sands branch of Pontins. Hannah paid £1,200 for the trip using inheritance money from her late grandmother

Paint containers left open and unattended on site at the Camber Sands branch of Pontins. Hannah paid £1,200 for the trip using inheritance money from her late grandmother

Broken glass in the outdoor area of Pontins, Camber Sands. Management couldn't move Hannah and her daughter Maisie, one, to another room because there were none available

Broken glass in the outdoor area of Pontins, Camber Sands. Management couldn’t move Hannah and her daughter Maisie, one, to another room because there were none available

Thick dust found in Hannah's room that she shared with her one-year-old daughter Maisie

Thick dust found in Hannah’s room that she shared with her one-year-old daughter Maisie

Hannah said she has requested her money back but has yet to have a full response from Pontins.

Pontins came under fire recently when a mother claimed she was ‘scarred for life’ after being ‘eaten alive’ by bedbugs.

Leesa Dean and a group of friends paid £1,277 for a stay at Prestatyn Sands Holiday Park in July but 43-year-old was left covered in red sores from blood-sucking insects from her infested bed mattress.

Leesa, from New Cumnock in Ayrshire, Scotland had to see her doctor after the trip and was told the bites  had caused an infection in her blood.

Family members Tracy, 37, Billy, three, Daniel, 36, Maisie, one, Harry, nine, Deborah, 54, and Hannah, 30, left after just 24 hours citing the terrible conditions at Pontins

Family members Tracy, 37, Billy, three, Daniel, 36, Maisie, one, Harry, nine, Deborah, 54, and Hannah, 30, left after just 24 hours citing the terrible conditions at Pontins

She was given steroid cream and put on a course of strong antibiotics and has been scarred by the bites. 

A TripAdvisor review from just yesterday said Pontins Camber Sands was ‘dirty dirty dirty.’

Georgina M, from Gravesend, Kent said: ‘ Would have come home if it wasn’t for my grandchildren. Had to clean apartment before we even went in the cub apartment. The whole camp was dirty!’

MailOnline has contacted Britannia Hotels, who own Pontins, for comment.

 

 

 



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