A grandmother’s trip of a lifetime to Hawaii quickly came crashing down after she was left stranded on a plane after Jetstar ran out of wheelchairs.
Patricia Hardy, 76, and her husband Cleve Hardy, 77, were stuck on the plane after a long-haul 10 hour flight back from Hawaii to Sydney, where she and her family had enjoyed an idyllic holiday.
The wheelchairs they had booked to meet them from the return flight never materialised.
Patricia Hardy, 76, and her husband Cleve Hardy, 77, (pictured) were left stranded on the plane after a long-haul 10 hour flight
The wheelchair they had booked to meet them from the return flight never materialised (pictured is Patricia and her husband)
Instead Mr and Mrs Hardy along with their granddaughter Sarah Warby, from New South Wales, were left waiting for nothing as other passengers disembarked the plane.
Ms Warby claimed she spent the days leading up to the holiday on the phone to Jetstar customer service to request two wheelchairs for her grandparents, who are both in their mid 70s.
Jetstar staff told the family they had run out of wheelchairs and that there was no other option but for the family to walk into the airport.
‘By this stage I was quite angry and told the staff if anything happens to my grandparents it would come back on them!’ Sarah Warby said in a Facebook complaint to Jetstar.
‘This is when your crew member started yelling at me saying he had requested a chair and that’s all he can do.’
Patricia Hardy (pictured, right) and husband Cleve Hardy (pictured, left) went on holiday with their family to Hawaii
The family were forced to walk to a waiting cart, from where her grandmother was eventually granted a wheelchair. Mr Hardy, however, didn’t receive a chair and had to walk through the airport.
Visiting Hawaii was one of the wishes on Mrs Hardy’s bucket list, but she was left feeling far from relaxed.
‘My Grandparents are now stressed, after their wonderful holiday,’ Ms Hardy said.
The granddaughter said she contacted Jetstar’s customer service for answers, only to be told that someone would get back to her in 10 days.
Other passengers disembarked from the Jetstar plane whilst Mr and Mrs Hardy, along with their granddaughter Sarah Warby, from New South Wales, waited for the mobility wheelchairs to show up
Patricia and Cleve Hardy (pictured, left) went on a holiday of a lifetime with their family (pictured) in Hawaii
She told Daily Mail Australia that she would not be flying with Jetstar again.
‘I understand they are a budget airline but that doesn’t give them the right to discriminate against old people or people with disabilities,’ she said.
Jetstar told Daily Mail Australia that they were sorry for the delay in providing the wheelchair.
‘Our crew provide assistance at the gate for customers who require a wheelchair or buggy transport, and we apologise there was a delay in this instance,’ a Jetstar spokesperson said.
‘On arrival for this flight, our crew were able to transport the customers on the airport buggy to the carousel, once the buggy became available.’