Family’s TUI ‘holiday hell’ after their hair turns GREEN

Family’s TUI ‘holiday hell’ after their hair turns GREEN and skin is left flaking off because of swimming pool’s ‘chemical imbalance’ during £6,000 stay at five-star Kos hotel

  • Jilly and Thomas Hoi took their three children on £6,000 holiday to Kos, Greece
  • They claim hotel booked through Tui had a range of problems including the pool
  • Mrs Hoi said ‘chemical imbalance’ in pool ‘turned hair green and damaged skin’

A British family claim they went on a ‘holiday from hell’ after chemicals in a five star hotel swimming pool ‘turned their hair green’.

Jilly and Thomas Hoi took their children on a £6,000 trip to the Dimitra Beach Hotel in Kos, Greece, after booking through TUI.

But they said a ‘chemical imbalance’ in the pool made their hair change colour and left their skin ‘painfully red and dried out’.

Mrs Hoi, 37, also claimed live electricity cables were left near beds, children’s play areas were damaged and there were problems with the plumbing.

Jilly and Thomas Hoi (pictured back row) say they endured a holiday from hell after taking their children (front from left) Hugo, Sally and Marcus to Kos in Greece on a £6,000 TUI trip

Mrs Hoi, 37, of London, said a 'chemical imbalance' in the swimming pool left her six-year-old daughter with a 'green tint' in her hair, pictured

Mrs Hoi said her daughter's hair was also left matted and stiff by the pool water

Mrs Hoi, 37, of London, said a ‘chemical imbalance’ in the swimming pool left her six-year-old daughter with a ‘green tint’ in her hair, pictured left and right

The family of five, who live in London, flew to Kos from Gatwick on July 16 and complained to TUI 13 days later.  

Mrs Hoi said her youngest child Sally, six, was left with a ‘green tint’ in her ‘stiff and matted hair’ after using the pool, while sons Marcus, 10, and Hugo, eight, had ‘dry skin and blisters’ on their faces.

Writing on social media, she said: ‘So TUI UK our holiday hell at FaulTUI Towers continues.

‘Quote from rep, “You don’t issue standard health and safety checks on rooms or hotel, you rely on guest feedback”. 

‘Little too late, won’t you say, and look at my children’s faces due to chemicals in the pool.’

She also posted pictures showing grates near the pool that appeared to be covered in mould with staff scrubbing the sides and ‘sweeping dirty water’ into the pool.

The children were also 'left with painful and dried out skin by the pool water', according to the mother

Sally is pictured here with red blotches on her face

The children were also ‘left with painful and dried out skin by the pool water’, according to the mother. Pictured are blotches on Sally’s face, left and right

The family also criticised the Dimitra Beach Hotel for having 'mould' in some of the drains

The family also criticised the Dimitra Beach Hotel for having ‘mould’ in some of the drains 

Speaking today, Mrs Hoi added: ‘Our kids’ faces all blistered and scabbed and our daughter’s natural hair is green due to wrong use of chemicals in the pool.

‘They tried to clean the dirty grates around the pool with a vinegar substance – it stank.

‘This was after we had complained about the dirt. Once this happened to the kids’ faces and we could see the algae in pool we mainly swam in the sea.’

She added: ‘It’s a chemical imbalance in the pool – main thing is to keep them out until it heals and apply lots of bio oil. As long as it doesn’t get infected.

‘TUI had no answers to this. We were completely mis-sold this holiday to the extent it has affected our family so badly.

Mrs Hoi claimed workers were also sweeping dirty water back into the swimming pool

Mrs Hoi claimed workers were also sweeping dirty water back into the swimming pool

The family said 'live' electricity cables, pictured, were also left exposed around the hotel

The family said ‘live’ electricity cables, pictured, were also left exposed around the hotel

The five star Greek resort, pictured, is a popular destination for holidaymakers

The five star Greek resort, pictured, is a popular destination for holidaymakers

‘You save all year for a 14 day family holiday and it turns to hell.’

MailOnline has approached TUI for comment. 

An over-chlorinated pool can cause eye irritation and dry out hair and skin as a result of stripping the body of its natural oils.

In extreme cases it can lead to a burning sensation and even nausea and vomiting.

The combination of copper in the water and chlorine can result in hair taking on a greenish tinge.

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