Father upset at Coles self serve checkout after demanding manned supermarket register

A frustrated dad has slammed his local supermarket after staff decided to close their registers leaving him to wrestle his entire weekly shop through the self-service checkout while keeping an eye on his young son.

The dad posted about his ‘terrible’ experience at a Perth Coles on Twitter, noting he was less than impressed at being ‘laughed at’ by staff who watched him struggle with the checkout’s conveyor belt.

He went on to post a picture of his receipt which showed he put $349.95 worth of groceries through the checkout.

‘No manned tills, asked why. Was told “not my idea” and to scan $350 shopping myself (with a child) while being laughed at,’ he said.

The store, Warwick Grove, recently had new self-service checkout with conveyor belts installed.

But a Coles spokesperson insists the store also has regular self-service checkouts and manned lanes available for customers.

‘At Coles we want every customer interaction with our team members to be safe, quick, and friendly,’ the spokesperson said.

The man was using one of the new checkouts which have a conveyor belt 

‘On the self-service trolley checkout, customers are able to scan their purchases more easily when they have a trolley or a bigger basket and pack their bags the way they like,’ they said.

The company also admitted that it appeared staff had missed the mark on this occasion.

‘We could have worked harder to ensure the customer had a better shopping experience and we will take this opportunity to speak to the store team members to ensure they continue to support customers, however they choose to shop,’ the spokesperson said.