TSB customers have been left furious after once again being unable to access the bank accounts today.
Users vented their frustration on Twitter over the IT problems which sparked fears of a repeat of an incident in April which locked 1.9million out of online banking.
The bank said the issue, which followed an update to its mobile app, has now been resolved and apologised for the problems.
One angry service user said ‘normal’ services at TSB mean ‘broken’ while another urged people to ‘clear their bank accounts’ following the announcement of the update.
TSB users hit out at the bank this morning after customers were locked out of their accounts
It came after a crash in April causing 1.9million people to be unable to access their funds, prompting customers to fear a similar fate after TSB announced an app update
Customers were quick to ask when they would be able to get back into their accounts, with TSB since confirming the issue is resolved
A spokesman said: ‘We’re really sorry that some of our customers experienced intermittent issues with online banking for a short period this morning.
‘This issue has now been fixed and our services are working as normal. Customers were still able to use their cards as normal throughout.
‘We’d like to apologise to our customers for any inconvenience this may have caused.’
Earlier this year the bank’s boss issued a grovelling apology for April’s incident, caused by a switch over of its IT system.
The IT meltdown led to 10,600 fraud attempts on around 2,200 customers, the Commons’ Treasury Committee heard today. More than 1,000 people lost money.
TSB told customers it would be updating its app yesterday and asked users to update to avoid interruptions to services
The bank’s boss previously issued an apology to customer’s over the April incident (file picture)
In a major gaffe, organisations with which customers had direct debits were told the person was dead in around 370 cases, bosses admitted.
The bank’s chief executive Paul Pester admitted the bank was ‘overwhelmed’ and apologised to customers during a hearing of the Commons’ Treasury Committee.
FCA chief executive Andrew Bailey said in a letter to Treasury Committee chairwoman Nicky Morgan that the regulator would carry out a joint investigation with the Prudential Regulation Authority.
He also slammed the bank for not being ‘open and transparent’ and said its ‘poor communications’ could harm trust in the sector.