Furious passenger waits three hours for bag to only to film worker tossing it around 

This is the shocking moment a baggage handler is filmed hurling around luggage airline passengers had waited three hours for.

Daniel Mortimer was caught up in baggage delays at Manchester Airport over the Bank Holiday weekend after a series of Ryanair flight delays.

The Australian rugby league player, who was travelling from Rome, shared his footage from the reclaim area – in which a handler is seen throwing bags onto the carousel belt.

Daniel Mortimer captured footage of a baggage handler throwing bags in the reclaim area of Manchester Airport

He said: ‘5am this morning after waiting over three hours for our bags to make it from the plane to the carousel.

‘At least they took good care of our luggage. Thanks.’

The 29-year-old had been delayed on his Ryanair flight and arrived at the airport at 2am on Saturday. 

But baggage handlers Swissport said the footage was ‘in line with manual baggage handling procedure’.

It came after hundreds of Ryanair customers were left waiting up to four hours for their suitcases due to a shortage of staff at the airport.

The airline said a fire alarm on Friday night caused eight outgoing flights to be delayed as passengers who had been evacuated needed to be re-screened through security.

That had the knock-on effect of several flights returning later than scheduled and into the early hours of Saturday in Terminal 3 which ‘stretched’ staffing resources.

Some angry holidaymakers slept on the floor while waiting for their bags and others abandoned their baggage completely saying they would fetch it later.

The Australian rugby league player had been waiting three hours for his bags after a delayed flight from Rome

The baggage handler was seen hurling bags onto the carousel

The Australian rugby league player had been waiting three hours for his bags after a delayed flight from Rome

Baggage handlers Swissport said the footage was 'in line with manual baggage handling procedure'

Baggage handlers Swissport said the footage was ‘in line with manual baggage handling procedure’

Passengers complained they were getting little or no information from the few airport staff still in the building.

Conditions were also said to be very hot with only a few hundred small bottles of water handed out to a crowd estimated to be anywhere between 500 and a thousand at its largest.

The airport’s twitter feed was inundated with complaints from passengers who described the chaos as an ‘absolute shambles’.

Addressing the delays, a Swissport spokesperson said: ‘The flight schedule was disrupted on Friday evening at Manchester Airport causing a knock on impact to baggage reclaim for passengers.

‘We always work closely with our airline and airport partners to mitigate the impact of these schedule disruptions to passengers but we understand these delays were frustrating to passengers during this busy bank holiday period.’

It comes after hundreds of Ryanair customers were left waiting up to four hours for their suitcases (pictured) due to a shortage of staff

Passengers complained of getting little or no information from the few airport staff still in the building

It comes after hundreds of Ryanair customers were left waiting up to four hours for their suitcases (pictured) due to a shortage of staff

Manchester Airport (pictured) has apologised for the lengthy  Bank Holiday weekend delays

Manchester Airport (pictured) has apologised for the lengthy  Bank Holiday weekend delays

A Ryanair spokesman added: ‘Following a fire alarm evacuation of the terminal building at Manchester Airport last evening (24 Aug), eight flights were delayed because of the need to rescreen through airport security all affected passengers and their checked-in luggage.

‘This stretched the late night staffing resources of the Swissport handling company and led to further delays in the delivery of the baggage into the arrivals hall when these delayed flights returned to Manchester.

‘MAG and Swissport are currently investigating these staffing issues and we are awaiting Swissport’s reports to ensure that it does not recur.

‘We apologise sincerely to any passengers who were inconvenienced by this delayed delivery of baggage which was caused by the fire alarm/evacuation of the terminal building last evening.’

Manchester Airport also apologised for the delays, a spokesman said: ‘We are aware that some passengers experienced long waiting times to receive their baggage during the night.

‘We have been in contact with Swissport, the handling agent responsible, and we will be carrying out a full investigation. We’d like to apologise for any inconvenience caused to passengers.’ 

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