Furious Scoot Air passengers are left on a grounded plane for FIVE HOURS with no aircon and rationed water before their flight is cancelled – leaving one woman suffering heart palpitations and loss of vision
- Ivy Teng was travelling on the flight from Melbourne to Singapore last Sunday
- Passengers were told they would transfer to a new flight five hours after delays
- She said the plane became ‘chaotic’ after passengers began shouting at crew
- Ms Teng visited a doctor after arriving in Singapore due to the poor conditions
Scoot Air passengers were forced to stay on a grounded plane for five hours with no air conditioning and rationed food before their flight was eventually cancelled.
Ivy Teng was travelling on the flight from Melbourne to Singapore last Sunday and claims the delays and poor conditions made her sick.
Ms Teng said two hours of being on the runway, passengers were told they would need to be transferred to a new flight.
Ivy Teng (pictured) was travelling on the flight from Melbourne to Singapore last Sunday, and claims the delays and poor conditions made her sick
Scoot Air passengers were forced to stay on a grounded plane for five hours with no air conditioning and rationed food before their flight was eventually cancelled
But she says only the business class, elderly and families with children were initially told to leave the plane, leaving many others stuck in their seats.
After four hours, the pilot ordered the distribution of water bottles and snacks, but there weren’t enough to go around and Ms Teng claims she missed out.
Ms Teng described the situation as extremely stressful and said the plane became ‘chaotic’ after the air-conditioning was turned off.
She said people were shouting at the crew and demanding better conditions.
‘Some demanded to get off the plane, some changed seats and sat in the business class section (as that area was empty) and protested to confront the pilots,’ she told Yahoo7.
Five hours into the experience, Ms Teng was finally allowed off the plane.
She had been experiencing sickness and dizziness and immediately sought the help of medical officers, but was told the facility was closed until the following day.
Ms Teng said she was one of the lucky passengers, and was transferred to a Singapore Airlines flight on the same day.
Ms Teng said she was one of the lucky passengers, and was transferred to a Singapore Airlines flight on the same day
Immediately after she touched down in Singapore she was forced to rush to the doctor.
She said she was suffering from heart palpitations, cold sweats and had started to lose her vision.
‘My breathing shortened and I had numbness all over my body, I felt as if no air could get through my nose or mouth. Also with an empty stomach, it made me very uncomfortable,’ she said.
Scoot released a statement explaining the number of events that impacted Ms Teng’s experience, claiming they did their best to recover the situation after an initial delay.
‘We will review how our communications with our customers could have been better. Scoot sincerely apologises for the inconvenience and disruption caused to our customers’ travel plans.’