Fury as hundreds of Virgin Media users battle with internet outage for second day in a row

Virgin Media goes down AGAIN: Fury as hundreds of broadband users battle with internet outage for second day in a row – and at least the SIXTH time the service has crashed in three months

By Katie Feehan For Mailonline

Published: 10:02 BST, 29 July 2020 | Updated: 10:06 BST, 29 July 2020

Hundreds of Virgin Media were today left unable to connect to the internet when the network provider suffered yet another outage.

Social media users have written to the broadband provider to complain of days of what they say is intermittent cuts to their service. 

But the Downdetector website recorded more than 700 complaints across the UK on Wednesday morning.

The graph from outage website Down Detector shows a spike in complaints at about 8.30am

Despite the high number of reported problems, a Virgin Media spokesman told the Standard there were no widespread or major issues with its services.

Most complaints were recorded in Birmingham, Nottingham, Manchester, London, Leeds and Preston.

A high number of customers in Portsmouth, Norwich and Peterborough have also reported problems.

More than 250 people reported cuts to their services at 1am on Wednesday, before another spike at 8.30am with an estimated 718 complaints.

The telecoms firm has been plagued with outages recently as millions of Brits continue to work from home.

Yesterday, more than 600 Virgin Media customers complained of being unable to connect to the internet 

Customers took to social media to complain about the service this morning.

One user wrote: ‘The Virgin Media network has been seriously unstable these past few months, often going down for hours at a time.

‘I’ve started looking into getting a failover connection.’

Another user added: ‘Virgin Media can you please just admit that you have not done anything to make sure your network can handle the influx of people using it.

‘Every morning it goes down without fail while everyone’s logging on from home.’

Lucy Smith said: ‘Yet again Virgin Media is down in Birmingham and most of the UK, wonder what excuse will be used this time.

‘People working from home trying to keep their jobs and they have this to contend with. Disappointing service.’ 

Virgin Media customers took to social media to voice their frustration about lack of service

 This is just the latest report of issues with the Virgin Media service.

On July 6, some users were left without internet for more than two hours with a high concentration of complaints in Nottingham and London. 

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