Wheelchair-bound Grandmother, 71, who missed her connecting flight due to a delay, was told by Air Canada ‘she would have to SHARE a single hotel room with a male stranger half her age’
- Elizabeth Coffi Tabu, 71, was wheelchair-bound when she missed flight Friday
- Tabu was leaving Ottawa, Canada, and was trying to get back home to France
- She said she was told by Air Canada agent that she would have to share a hotel room with a much younger male passenger who she didn’t know
- Her daughter was able to intervene and get Tabu another hotel for that night
- Air Canada said that ‘it is not our policy to ask passengers to share a room’
- The airline offered Tabu a seat with more leg room for her next-day flight as well as $20 in food vouchers, but her daughter is demanding a formal apology
Air Canada reportedly told a 71-year-old woman that she would have to share a hotel room with a complete stranger after their flight was delayed, causing them to miss their connection.
Elizabeth Coffi Tabu was heading back to France last Friday when her flight out of Ottawa, Canada, was delayed, which caused her to miss her connecting flight in Montreal.
Tabu had just finished visiting her daughter and grandchildren in Canada when her ordeal began.
Air Canada (aircraft file image) reportedly placed Elizabeth Coffi Tabu, 71, in the same hotel room as a complete stranger after their flight was delayed, causing them to miss their connection
According to the CBC, an Air Canada agent told her and a much younger male passenger that there was only one hotel room available for that night.
Tabu said the agent gave them one hotel voucher and told them to share the room.
But once they arrived to the hotel, there was only one bed.
Her daughter, Jerryne Mahele Nyota, told the CBC that she told her mother not to sleep in the same room as the man.
Nyota, said: ‘The decision was he would be sleeping on the sofa [bed] and my mom in the bed.
‘I told her, “No, you don’t sleep with a total stranger. No, don’t do that. Stay there and I’m going to do what I can to find a solution.”‘
Nyota said she attempted to get her mother on an Air France flight but she was unsuccessful.
She recalled that the male passenger was just as ‘shocked’ as her mother.
Eventually, Nyota was able to get her mother a room at another hotel.
Nyota said she explained that her mother missed her connecting flight partly because she is using a wheelchair while she’s recovering from cancer treatment.
Her daughter, Jerryne Mahele Nyota was able to get her mom a room at another hotel. Air Canada offered Tabu a seat with more leg room for her flight as well as $20 in food vouchers, but the family is demanding a formal apology. Pictured is Ottawa International Airport
Air Canada offered Tabu a seat with more leg room for her next-day flight as well as $20 in food vouchers, but her daughter said that wasn’t enough and is demanding a formal apology.
‘Now [my mother is] realizing, how is it possible? You know? And she said, “It’s not fair, it’s not fair, they never gave me another option,”‘ Nyota told the CBC.
Air Canada did release a statement about the ordeal, saying: ‘It is not our policy to ask passengers to share a room.’
The airline promised to investigate the incident and what went wrong.
Air Canada also noted that the agent did provide Tabu with a room, but at an additional fee. The family said they weren’t sure they’d be compensated for that particular hotel and denied that offer.