Hack rocks Marks & Spencer bureau de change

By JOHN-PAUL FORD ROJAS

Updated: 21:50 BST, 9 May 2025

Marks & Spencer bureau de change staff are being forced to use pen and paper to serve customers as a result of the cyber attack on the retailer.

The travel money desks are also unable to accept card payments in some cases as the hack wreaks havoc at the High Street business.

M&S has also had to suspend online fashion and homeware shopping and in some stores has been left with empty shelves after IT systems were attacked.

M&S has been losing millions of pounds a day in sales as a result and has seen shares plunge, wiping £1.1billion off its value.

The group has more than 450 bureaux de change across the country. The Mail has learnt that staff must use printed sheets with the day’s rates on them and work out the cost of buying currencies using a calculator.

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Hack rocks Marks & Spencer bureau de change

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