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Hearts ache, anger surges after Siberian mall fire…

KEMEROVO, Russia (AP) – Trapped in a movie theater in a burning shopping center, 11-year-old Vika Pochankina’s last words came in a panicked phone call to her aunt: “I’m suffocating. Tell Mama that I loved her.”

Yevgenia Pochankina told her niece to cover her nose with her clothes to fend off the smoke.

“After a moment, she disconnected,” the aunt told The Associated Press.

A floral tribute for the victims of a fire in a multi-story shopping center is seen in the Siberian city of Kemerovo, about 3,000 kilometers (1,900 miles) east of Moscow, Russia, Friday, March 30, 2018. The blaze engulfed the four-story mall in the eastern city of Kemerovo on Sunday, March 24, 2018, while it was packed with parents and children on the first weekend of the school recess. (AP Photo/Yuras Karmanau)

The deaths of 64 people – including 41 children – in a Siberian shopping center fire on March 25 have tormented their loved ones not only with the memories of those they have lost but with deep dismay about the state of life in Russia.

The relatives – and many others in Russia – ask why the shopping center’s emergency exits were locked, why the mall’s fire alarms didn’t sound, whether the center ever met building standards or if inspectors were bribed to turn a blind eye to deficiencies.

Living in Kemerovo, a Siberian city 3,000 kilometers (1,900 miles) east of Moscow, they are hurt and angry over what they see as official callousness after the fire. The regional governor didn’t visit the scene, President Vladimir Putin didn’t declare a national day of mourning until two days after the fire, and officials have dismissed their protests over the blaze as political opportunism.

“This tragedy reflects all of Russia’s problems – the corruption of officials who closed their eyes to problems with fire safety, uncoordinated work of the special services, the imperviousness of authorities,” said Rasim Yaraliyev, head of a citizen’s group pressing for answers about the fire.

Vika was one of six schoolchildren from the village of Treshchevsky who had traveled 45 kilometers (30 miles) that day to Kemerovo, a trip rewarding them for being good students. As they sat in the theater watching an animated film, a fire broke out in the four-story Winter Cherry mall.

Vika and her classmates were among the dead. Teacher Oksana Yevseyeva, the trip’s chaperone, had left the children to watch the movie themselves in the theater while she did some shopping. She was on the first floor when the fire broke out above.

“I begged the guards to give me a mask and let me in to the children when the fire started, but they said there is smoke everywhere, you will just die,” she said.

Igor Vostrikov, whose wife, three daughters and a sister died in the fire, told the AP that investigators had let him see him CCTV footage from outside the movie theater, showing that the entrance doors to the room where they died were locked by a man who possibly was trying to keep the smoke out until a rescue team arrived.

On Saturday, he posted a video apparently showing a woman opening the door to that room as smoke began filling the multiplex’s hallway but she apparently says nothing. The video showed people fleeing other rooms.

Six people have been arrested in the case, including the head of the regional construction inspection agency when the shopping center was developed in a former candy factory, and the general director of the company that owns the mall.

But distrust in Russian officials’ promises of a thorough investigation is strong.

“They’re not telling us the truth. Judging by everything, nobody saved the children, they closed them off and abandoned them,” said Olga Begeza, whose daughter Diana wanted to go on the trip but couldn’t because her mother didn’t have the 400 rubles ($7) to pay for it.

“It seems that our lives don’t count for anything. That’s the only thing my family has understood,” she said.

Complaints about official corruption and incompetence are widespread in Russia, and in Kemerovo they are aggravated by what’s seen as an insensitive response from officials.

Although Putin visited Kemerovo on Tuesday, he did not speak to a large gathering of demonstrators demanding answers, protesting corruption and calling for regional officials’ ouster.

Deputy regional governor Sergei Tsivilyov did show up but incurred the crowd’s anger when he dismissed as “a PR stunt” concerns that the death toll was far higher than officially reported.

In a meeting with Putin, regional governor Aman Tuleyev added to the anger by blaming “”the opposition” and “local busybodies” for fomenting the 10-hour protest.

In the days after the fire, tens of thousands of people in Moscow, St. Petersburg and other cities have streamed to makeshift memorials to the fire victims, bringing flowers and stuffed toys. Officials appear concerned that dismay over the fire could encourage protests that could undermine Putin’s mandate just weeks after he won election to a fourth term.

Andrei Klimov, head of the committee for defense of state sovereignty in the upper house of parliament, warned that such protests could be exploited by Western countries that want to weaken Russia, echoing the frequent contention that the West is inherently “Russophobic.”

“With every protest, they try to transfer it into the political plane – an example of this is the situation in Kemerovo,” he said Friday.

Ksenia Pakhomova, a 24-year-old in Kemerovo, complained that state TV channels were more concerned with Putin’s reputation than with the city’s suffering.

“The federal channels are shouting that it’s necessary to unite around Putin, bring condolences to Putin. What is happening? I feel like I am in some kind of anti-utopia,” she said.

Russia has a fire death rate far higher than most countries in the developed world. In 2011-15, it recorded 7.5 deaths per 100,000 residents, more than seven times the per-capita fire deaths in the United States, according to the International Association of Fire and Rescue Services.

In Kemerovo, some fear that trend will only continue and that others will suffer life-changing losses like theirs.

“Such tragedies will be repeated, unless the system of corruption is changed,” said Dmitry Kirillov, whose niece died in the Winter Cherry blaze.

“The mourning period will end, but their indifference to people never will,” Begeza said.

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Jim Heintz in Moscow contributed to this story.

Spartak Moscow's fans hold handmade posters reading 'March 25, 2018, mourn, remember, Kemerovo' during the Russian premier league soccer match between Spartak Moscow and Tosno at the Otkrytiye Arena in Moscow, Russia, Saturday, March 31, 2018. Russian soccer teams played in near silence on Saturday as the country mourned 64 people killed in a shopping mall fire. Fan groups across the country agreed not to sing for the first halves of their league games as a mark of respect after Sunday's fire in the Siberian city of Kemerovo shook the nation. (AP Photo/Ivan Vodopianov)

Spartak Moscow’s fans hold handmade posters reading ‘March 25, 2018, mourn, remember, Kemerovo’ during the Russian premier league soccer match between Spartak Moscow and Tosno at the Otkrytiye Arena in Moscow, Russia, Saturday, March 31, 2018. Russian soccer teams played in near silence on Saturday as the country mourned 64 people killed in a shopping mall fire. Fan groups across the country agreed not to sing for the first halves of their league games as a mark of respect after Sunday’s fire in the Siberian city of Kemerovo shook the nation. (AP Photo/Ivan Vodopianov)

The family of 10-year-old Vadim Chmykhalov stand in front of his grave at a cemetery on the outskirts of the Siberian city of Kemerovo, about 3,000 kilometers (1,900 miles) east of Moscow, where a fresh row of graves have the marks of March 25, the date of the fire, in Russia, Thursday, March 29, 2018. The Siberian city of Kemerovo was on Thursday burying some of the victims of Sunday's shopping mall fire that killed 64 people, many of them children. (AP Photo/Yuras Karmanau)

The family of 10-year-old Vadim Chmykhalov stand in front of his grave at a cemetery on the outskirts of the Siberian city of Kemerovo, about 3,000 kilometers (1,900 miles) east of Moscow, where a fresh row of graves have the marks of March 25, the date of the fire, in Russia, Thursday, March 29, 2018. The Siberian city of Kemerovo was on Thursday burying some of the victims of Sunday’s shopping mall fire that killed 64 people, many of them children. (AP Photo/Yuras Karmanau)

A portrait of a boy is surrounded by toys as people bring them to commemorate the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in a day of mourning in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A portrait of a boy is surrounded by toys as people bring them to commemorate the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in a day of mourning in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People stand behind the banner with the word Kemerovo, and Remember, made up of candles on the ground, to commemorate the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in the Chechen capital Grozny, Russia, Wednesday, March 28, 2018. Flags are flying at half-staff across Russia as the country mourns the victims, many of them children, of a shopping mall fire in Siberia. (AP Photo/Musa Sadulayev)

People stand behind the banner with the word Kemerovo, and Remember, made up of candles on the ground, to commemorate the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in the Chechen capital Grozny, Russia, Wednesday, March 28, 2018. Flags are flying at half-staff across Russia as the country mourns the victims, many of them children, of a shopping mall fire in Siberia. (AP Photo/Musa Sadulayev)

People react as they bring flowers, toys and candles during a day of mourning for the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People react as they bring flowers, toys and candles during a day of mourning for the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A woman carries a teddy bear to commemorate the victims of a fire in a shopping mall in the Siberian city of Kemerovo in a day of mourning, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A woman carries a teddy bear to commemorate the victims of a fire in a shopping mall in the Siberian city of Kemerovo in a day of mourning, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A family bring flowers and a toy during a day of mourning for the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A family bring flowers and a toy during a day of mourning for the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People bring flowers, toys and candles during a day of mourning for the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People bring flowers, toys and candles during a day of mourning for the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near the Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People bring flowers and toys during a day of mourning for the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

People bring flowers and toys during a day of mourning for the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo, in Manezhnaya square, near Kremlin in Moscow, Russia, Wednesday, March 28, 2018. (AP Photo/Pavel Golovkin)

A woman lays flowers at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: "Kemerovo, we are with you!". (AP Photo/Efrem Lukatsky)

A woman lays flowers at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: “Kemerovo, we are with you!”. (AP Photo/Efrem Lukatsky)

A man lays flowers at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: "Kemerovo, we are with you!". (AP Photo/Efrem Lukatsky)

A man lays flowers at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: “Kemerovo, we are with you!”. (AP Photo/Efrem Lukatsky)

Toys and flowers are placed at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: "Kemerovo, we are with you!". (AP Photo/Efrem Lukatsky)

Toys and flowers are placed at the Russian Embassy, in Kiev, Ukraine, Wednesday, March 28, 2018, to pay tribute to victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo. Writing on the poster reads: “Kemerovo, we are with you!”. (AP Photo/Efrem Lukatsky)

Candles, flowers and toys are placed in front of the Russian Embassy in Vilnius, Lithuania, Wednesday, March 28, 2018, to commemorate the victims of Sunday's fire in a shopping mall in the Siberian city of Kemerovo. (AP Photo/Mindaugas Kulbis)

Candles, flowers and toys are placed in front of the Russian Embassy in Vilnius, Lithuania, Wednesday, March 28, 2018, to commemorate the victims of Sunday’s fire in a shopping mall in the Siberian city of Kemerovo. (AP Photo/Mindaugas Kulbis)

Russian President Vladimir Putin, center, speaks to Investigative Committee Chief Alexander Bastrykin, right, as Health Minister Veronika Skvortsova looks on during their meeting in Moscow, Russia, Wednesday, March 28, 2018. Putin instructed Bastrykin to thoroughly investigate all possible versions behind the shopping mall fire in the Siberian city of Kemerovo that killed 64 people. (Alexei Druzhinin, Sputnik, Kremlin Pool Photo via AP)

Russian President Vladimir Putin, center, speaks to Investigative Committee Chief Alexander Bastrykin, right, as Health Minister Veronika Skvortsova looks on during their meeting in Moscow, Russia, Wednesday, March 28, 2018. Putin instructed Bastrykin to thoroughly investigate all possible versions behind the shopping mall fire in the Siberian city of Kemerovo that killed 64 people. (Alexei Druzhinin, Sputnik, Kremlin Pool Photo via AP)

Russian President Vladimir Putin, center, greets Health Minister Veronika Skvortsova, left, as Investigative Committee Chief Alexander Bastrykin looks on during their meeting in Moscow, Russia, Wednesday, March 28, 2018. Putin instructed Bastrykin to thoroughly investigate all possible versions behind the shopping mall fire in the Siberian city of Kemerovo that killed 64 people. (Alexei Druzhinin, Sputnik, Kremlin Pool Photo via AP)

Russian President Vladimir Putin, center, greets Health Minister Veronika Skvortsova, left, as Investigative Committee Chief Alexander Bastrykin looks on during their meeting in Moscow, Russia, Wednesday, March 28, 2018. Putin instructed Bastrykin to thoroughly investigate all possible versions behind the shopping mall fire in the Siberian city of Kemerovo that killed 64 people. (Alexei Druzhinin, Sputnik, Kremlin Pool Photo via AP)

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