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Holiday Inn refuses to let Texas family’s dogs in hotel

A family in Texas was left outraged after a Holiday Inn refused to let their three dogs sleep in their hotel room as they sought refuge from the rising floods of Hurricane Harvey.

Gillian and Phillip Parker, along with their 16-year-old daughter, Allison, and her 81-year-old grandmother, Sylvia, fled their New Territory, Texas, home on Sunday night around 10pm after receiving a mandatory evacuation order due to rising floodwater.

They drove around for hours, looking for a place to stay, and finally found an open room at the Holiday Inn Express and Suites in Katy, Texas.

The only probably was, however, that staff at the hotel wouldn’t let the family take their three rescue dogs into their room.

When they finally found shelter, they were told their dogs had to stay in the car

Gillian and Phillip Parker, along with their 16-year-old daughter, Allison, and her 81-year-old grandmother, Sylvia, fled their New Territory, Texas, home on Sunday with their three dogs. When they finally found shelter, they were told their dogs had to stay in the car

Arrow (a shepherd lab mix), Wiggum (a chocolate lab-hound mix) and Buttercup (a yellow lab) - had to spend two nights in the family's Toyota Prius watching rain pour down around them

Arrow (a shepherd lab mix), Wiggum (a chocolate lab-hound mix) and Buttercup (a yellow lab) – had to spend two nights in the family’s Toyota Prius watching rain pour down around them

The family spent two nights in the hotel before finding space at a new hotel down the road late Tuesday night where their dogs were welcome inside

The family spent two nights in the hotel before finding space at a new hotel down the road late Tuesday night where their dogs were welcome inside

Instead, with nowhere to go, the dogs – Arrow (a shepherd lab mix), Wiggum (a chocolate lab-hound mix) and Buttercup (a yellow lab) – had to spend two nights in the family’s Toyota Prius watching rain pour down around them.

‘It’s ridiculous and outrageous,’ Gillian, 47, told PEOPLE. ‘This is an 800-year flood. Three exits down the highway, the national guard is pulling people out of their houses. And our dogs can’t come in to safety?’

The family spent two nights in the hotel before finding space at a new hotel down the road late Tuesday night where their dogs were welcome inside.

Hours later, the family decided it was safe enough to drive to Sylvia Parker’s home, where they all are now staying.

Gillian said that she, her husband and daughter took turns going out to the car to stay with the dogs during the storm and taking them for walks throughout the night and through the following day.

After being evacuated on Sunday night, the Parker family finally found an open room at the Holiday Inn Express and Suites in Katy, Texas

After being evacuated on Sunday night, the Parker family finally found an open room at the Holiday Inn Express and Suites in Katy, Texas

The only probably was, however, that staff at the hotel wouldn't let the family take their three rescue dogs into their room

The only probably was, however, that staff at the hotel wouldn’t let the family take their three rescue dogs into their room

Holiday Inn General Manager Jim Hernandez said on Tuesday that it had not wavered its no pet policy

Holiday Inn General Manager Jim Hernandez said on Tuesday that it had not wavered its no pet policy

When asked why the family didn’t ignore the hotel’s request and bring the dogs inside, she said her family is made up of ‘rule followers’, and that they were afraid of getting ‘kicked out’ of the hotel.

‘I don’t want to lose my place in the hotel,’ she said. #At this point we’re so tired. And I’m afraid to leave. We hope we’re safe.’

Holiday Inn General Manager Jim Hernandez told People on Tuesday that it had not wavered its no pet policy.

‘Our hotel is a not pet-friendly hotel,’ he said. ‘We do offer our guests areas where they can take their pets to be kenneled. There’s locations here down the street that are able to take their pets if they like.’

Gillian claimed that the kennel Hernandez referred to is closed. 

Just before 3.30am on Wednesday, the Parker family were finally able to move into the Marriott down the road

Just before 3.30am on Wednesday, the Parker family were finally able to move into the Marriott down the road

The family stayed at the hotel from Sunday night through Tuesday, when a room opened up at the TownePlace Suites by Marriott Houston Energy Corridor/Katy Freeway, 5.5 miles down the road.

Shortly thereafter, the family moved to Sylvia Parker’s nearby home, which was apparently safe to stay in despite the rain. 

Family friend Fernanda Durand has been updating followers of the Parkers’ hotel saga.

Just before 3.30am on Wednesday, Durand said that the family had moved to the Marriott down the road.

‘The Parkers are completely safe!!! We were offered a room at the Marriott Town Place Suites Energy Corridor,’ she wrote. 

She added: ‘Holiday Inn never budged till 8 pm manager said he’d allow the dogs in for 1night in exchange for a positive review and pet deposit.’

Later, once they had settled at the grandmother’s house, Durand updated her followers again. 

‘We are ALL safely at grandma’s house, with the luxury of a back yard and her beautiful home,’ she said.  

 

Read more at DailyMail.co.uk


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