Courier or package delivery services are not new. Military leaders, merchants, and officials have used them to transport products and even information for a long time. The modern-day versions like USPS shipping and others have become even more important. They play a critical role in international business. Small home businesses and large corporations all use them.
There are countless such services all around us now, both big like USPS, DHL, and FedEx, and many small players. But, of course, not all of them are of the best quality. It is extremely critical that you work with the very best. So how do you select a courier business that you can rely on?
Here are a few pointers –
Look at Your Need
Consider your requirement. Many of them will be good at local or even domestic deliveries, but only a few companies excel when you want something delivered overseas. That’s because, it gets much more complicated when it comes to another country. Each country also has its own regulation. Also check how quickly the service will deliver your parcel. Also, look at the service range they offer. Most of them will offer only a few options. Large players like USPS International offer many more. Consider whether you need all these options?
The leading modern-day services will all let you track your parcel. Track to ensure that it is going in the right direction. You will have peace of mind and will also get an estimate of how long it might take. USPS tracking shows collection, arrival at the depot, and departure. The leading services also provide real-time updates.
Insurance gives you further peace of mind. Sometimes, even with the best players, a parcel can get damaged while in transit, and even lost. A good courier service like DHL, UPS, USPS, and FedEx, will be able to minimize this risk. But if it still happens, they can offer you a compensation plan because their deliveries are all insured. Smaller players don’t have insurance, so you cannot be compensated.
Good customer service is mandatory for any business. The package delivery or courier service should be prompt about answering all your questions. They should make sure to go that extra mile. The communication should be excellent in case anything goes wrong. They should explain the situation honestly and clearly. And of course, they must do everything possible to fix the issue quickly and efficiently. Also, you should be able to contact them easily whenever you need to. There must be several ways to contact them – phone, email, and through the social media.
Don’t look for the cheapest service. That’s because, there are many fixed costs that apply to all players – big or small. Those who offer cheap service will surely cut their costs by compromising on quality. Look to find a fair deal, instead. Remember, the costs will vary depending on what you are sending, how far the distance is, and how quickly you want the parcel delivered. Services like USPS Delivery will charge more, but usually it is worth it.
Ask others who use these services about what they feel about a particular company. Find out how they react when you mention a business. Read unbiased reviews online and offline before deciding.
It is always good to work with the best courier company you can find, such as USPS, FedEx, or DHL. They have the knowledge and experience of doing a good job.