How to Set Up a Hotline Number in 3 Steps

Phone numbers provide a real phone number for callers for information or assistance. In this article, you will learn how to set a hotline number in a few simple steps.

Phone numbers can serve a variety of purposes. A few examples of how hotline services are used include:

  • Emergency dispatch of police stations and ambulances
  • Phone numbers that support survivors
  • Companies’ compliance phone numbers
  • Hot numbers for music artists
  • Advertising numbers for TV shows

It is easy to set up a 24-hour hotline for a recorded messages, and route calls to mobile phones. In this post, you will learn how to set up a hotline ready to go with a few simple steps, without hardware or technology tools. Everything is managed on a website, which makes it easier and faster to live with your hotline. While there are many features to choose from, the interface is simple and easy to use, so you have the power to set up your hotline the way you need it.

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Here’s how to put one together for use with your hotline number.

Select a phone number

The whole point is to attract more callers to raise awareness about the product or cause. To do so, select a toll-free number that you can easily remember. Toll-free numbers remove long-distance tariffs for callers in the US and Canada, making it easier for outsiders to log in and increase your access visually. Free numbers cost a little more than local numbers, so the choice between the two depends on your budget and audience.

From the dashboard of the concerned website, you can browse phone numbers from 65+ countries, and choose between local or toll-free number.

There is a different view on free numbers. They appeal to viewers around the world. Non-existent numbers work well but good ones are often taken or have a high premium. Double-digit phone numbers are some of the most important phone numbers because they are easy to remember and easy to dial quickly.

From the dashboard, you can browse to find the number and if you find the right one, subscribe and you will quickly find your list of numbers. Now we have to make that number go where people call it. There are various ways you can set up a hotline but let us say you want to start with a greeting.

Record the Message

Here is the important part. What message do you want to convey? Write your text. Read aloud. Read aloud in your group. Then submit a professional recording or write to someone in your office to record it inside. You can record greetings directly on your computer, but if you like, you can also type your message using our text-to-speech feature.

Three ways to record your phone greeting:

  • Create a professional recording and upload the audio file to the Dashboard.
  • Record a greeting directly from the Dashboard using your computer’s microphone.
  • Type in your greeting and use the text-to-speech feature.

Once you have an audio file, you can download it directly from the website and set it as your first call when they connect to your hotline number. From there, you can do different things. You can simply send a message to your drivers and end the call there. You can offer driver options. Do they want to talk to a living person? Are they looking for more information?

Here is the fun part. You can add as many layers as you want. Depending on the purpose of your hotline, you may want to keep it simple, but you can customize your “Call Flow” for your specific needs.

Route Calls

Suppose you want to connect callers to a live agent. You can forward incoming calls directly to a live person as soon as they are connected and skip all part of the greeting. As mentioned, this is one way to set up a hotline. All features can be customized and customized to suit your purpose.

Here is an example of a simple call flow, where we begin to introduce callers with a greeting that contains two options. The first option (press 1) is the caller’s lines to the line where they can wait to speak to the next available agent. The second option (press 2) moves the caller to the search terminal.

Call flow can contain many other “instructions” on how to move calls. For example, you can add a conference, opening/closing hours filter, phone payment option, or a simple transfer to your mobile app. How to design the flow of your call is up to you.

Try setting up your call flow.