A takeaway customer was left stunned after being told to ‘get off her a***’ when she complained to a burger restaurant that it had taken an hour to deliver her order.
Hanna’s Gourmet Burgers, in Hull, East Yorkshire, also wrote ‘f*** you’ to Emma Moran on Facebook after she posted a one-star review.
The regular customer claimed Hanna’s forgot to deliver part of her order, before then returning an hour later with the wrong burger.
In her review, posted on August 22, she said: ‘I have ordered lots of times in the past and always had great food. My experience tonight was terrible.’
This is a view the burger restaurant didn’t share.
Hanna’s responded by writing: ‘F*** you! We made a mistake and we put it right as soon as we could. We also didn’t charge you for your full order. It wasn’t one hour late.
‘You people are pathetic, next time you need to get off your arse and go to Dope Burger<_ www.hulldailymail.co.uk="" whats-on="" inside-dope-burgers-cool-new-324910=""> as you will never be served by us again.’
A later comment from Hanna’s said: ‘Aw are people getting upset because they didn’t get their own way…
‘The customer isn’t always right, in fact customers like this are just a****holes. We put everything right and didn’t charge you for any of your food, yet you just can’t help getting on social media and whining.’
The burger shop also ridiculed her surname for looking like ‘moron’.
Emma Moran left a one-start review on the burger chain’s Facebook page but was met with an unexpectedly x-rated response
A spokesperson for Hanna’s said: ‘In this particular case we delivered the order on time but it was missing one item. I was sneered at and spoken down to by these individuals.
‘Nevertheless, this was put right immediately and as a gesture of goodwill we did not charge the customer for the whole order.
‘For me, this is first class customer service, everybody makes mistakes and it is how you put them right what is important.’
Hanna’s was keen to stress the missing burger was returned promptly and as ordered.
The spokesman also explained they have a policy of taking on those they perceive to be a ‘keyboard warrior’.
The spokesperson explained: ‘Through the use of social media we are increasingly finding ‘freeloaders’ who want to complain about food<_ www.hulldailymail.co.uk="" whats-on="" food-drink=""> with a view to getting something for nothing.
‘We also live in an era of people craving increasing significance of which such mediums (social media) can give instant gratification, lying is second nature for these people to get what they want.
‘When I occasionally come across such individuals I show them up for exactly what they are ‘freeloading whiners’. I have even published ‘freeloader of the week’ and shamed these people for their behaviour.
A spokesman for Hanna’s (pictured) also explained they have a policy of taking on those they perceive to be a ‘keyboard warrior’
‘We are an honest hardworking business who will not tolerate fabricated stories, about our food or service.
‘Our policy is we put the ‘complaint’ right immediately and should the individual become a ‘keyboard warrior’ they will be black listed as have these individuals.
‘When you understand the hard work we put in to deliver what we believe to be the best product available and someone takes out their ‘bad day’ on you, I will always react in this way to protect my staff, can you imagine how you would feel if someone commented about your work in such a way?
‘Our customers, 99 per cent are lovely, and we get very high reviews time after time, but occasionally you get the whiners.’
At time of writing, Hanna’s has received 205 reviews on its Facebook page and they have an average rating of four-and-a-half out of five.