Instacart worker is hailed as a ‘hero’ after she recounted how she saved a customer’s life

An Instacart worker has been hailed as a hero after recounting how she likely saved a customer’s life by alerting his daughter to a propane leak in his house. 

Jessica Higgs, who delivers groceries for the delivery service, broke down in tears in her viral TikTok video as she opened up about how she followed her gut instinct and went against company policy to help the man. 

‘I just want to start this off by saying, if you see something, say something,’ she said at the start of the clip. ‘I did an Instacart order yesterday, and I’m a little emotional right now… It was a daughter ordering for her older dad that couldn’t shop for himself.’

Instacart worker Jessica Higgs tearfully recounted how she likely saved a customer’s life by alerting his daughter to a propane gas leak in his home in her viral TikTok video 

Higgs said she always goes the ‘extra mile’ for customers, but there was something about this particular order that made her want to go above and beyond her duty. 

The man’s daughter advised her to leave the groceries on the porch, which is Instacart policy, but she felt in her gut that she couldn’t do that. 

‘I get there and something was telling me: “No, you’ve got to help this man out,”‘ she recalled tearfully, explaining: ‘You’re not supposed to go inside someone’s house, but I used my judgment and I brought the groceries inside.

‘I put them down wherever he wanted me to put them — you’re not supposed to do that, but I did. And you’re just supposed to take a picture and leave. And I could not just leave.’  

Higgs noted that it is company policy for employees to leave the groceries outside, take a picture, and leave, but her gut was telling her that something was wrong

Higgs noted that it is company policy for employees to leave the groceries outside, take a picture, and leave, but her gut was telling her that something was wrong

Higgs noted that it is company policy for employees to leave the groceries outside, take a picture, and leave, but her gut was telling her that something was wrong

When Higgs helped the man bring the groceries inside, she got dizzy and realized there was likely a propane gas leak. She thought the man looked sick and reached out to his daughter

When Higgs helped the man bring the groceries inside, she got dizzy and realized there was likely a propane gas leak. She thought the man looked sick and reached out to his daughter

Higgs said she messaged the woman because she was ‘very concerned’ that her father ‘looked sick.’ She noted that she didn’t report that the order was complete because once she did, she would no longer be able to contact the customer.  

She admitted that she knew what she was doing was ‘very unprofessional,’ but she couldn’t ignore the feeling that something was wrong. 

‘I never talk — I always just put the groceries down and leave, but this time, for whatever [reason], my head was like, “You gotta say something,”‘ she explained. ‘So I said, “He’s not doing good. He’s sick. There’s a propane tank in there. I was in there, maybe five feet and I got dizzy.’

Higgs told the customer that she believed there was a propane gas leak and that may be what was causing her father’s condition. 

The woman said she would have her son check on her father, and she changed her tip for Higgs from $14 to $100 to show her gratitude. 

The woman not only changed her tip from $14 to $100, but she also gave Higgs a five-star review, saying she saved her father and her young son's lives

The woman not only changed her tip from $14 to $100, but she also gave Higgs a five-star review, saying she saved her father and her young son’s lives

'That being said, I'm just an Instacart worker,' Higgs concluded. 'But if you see something, say something and I did. I'm so happy I did. And I'm so happy that he can live a better life'

‘That being said, I’m just an Instacart worker,’ Higgs concluded. ‘But if you see something, say something and I did. I’m so happy I did. And I’m so happy that he can live a better life’

The TikTok has been viewed 11.6 million times and has received more than 137,000 comments from fans, including model Bella Hadid

The TikTok has been viewed 11.6 million times and has received more than 137,000 comments from fans, including model Bella Hadid

Higgs said that while she was thankful for the tip, she was crying because of the five-star review the customer had left her the next day.

‘Thank you so much, once my son went to check on my dad it turned out it definitely was leaking, you definitely saved my dad and my younger son’s life!!!’ the woman wrote. 

Higgs shared a screenshot of the heartfelt message and wiped tears from her eyes after she read it out loud.   

‘That being said, I’m just an Instacart worker,’ she concluded. ‘But if you see something, say something and I did. I’m so happy I did. And I’m so happy that he can live a better life.’

The TikTok has been viewed 11.6 million times and has received more than 137,000 comments from fans, including model Bella Hadid. 

Higgs later posted a celebratory video of herself dancing a few days after her video went viral

Higgs later posted a celebratory video of herself dancing a few days after her video went viral

Higgs was feeling great because she likely 'inspired millions of people to speak up'

Higgs was feeling great because she likely 'inspired millions of people to speak up'

Higgs was feeling great because she likely ‘inspired millions of people to speak up’ 

‘You are not “just an insta cart worker”!!!!!! U R helping people every single day in ways u probably don’t even know,’ Hadid wrote. ‘Thank U for being U!!!!!!’

‘You are a HERO! Trust your gut always! I am so proud of you! @Instacart give this queen a BONUS or a thank you at least!’ added TikTok comedian Zachariah Porter. 

Gwenna Laithland, another social media star, commented: ‘This is absolutely amazing. The world is still full of good people and you, my friend, are among the best.’ 

Higgs later shared in the comments section that the CEO of Instacart had reached out to her after her story went viral, though she didn’t elaborate.  

She also posted a celebratory video of herself dancing, writing: ‘Mood because I could of inspired millions of people to SPEAK UP.’

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