Instagram goes down for an hour AGAIN: Social media app crashes for users around the world for second time in days
- Users around the world were hit, with more than 50,000 reports of an outage
- Many have said they can’t post photos, refresh their feed or send messages
- Instagram confirmed the outage in a tweet, saying it was working to fix the issue
Instagram has been hit by a major global outage, preventing users around the world from accessing the Facebook-owned social media app.
The app began experiencing problems around 2:30 p.m. (ET), preventing Instagram users from the United States to Australia from refreshing their feeds.
Many have also complained that they cannot post photos, send messages to other users or login.
The firm confirmed the outage in a tweet late Thursday evening.
Instagram has been hit by a major global outage, preventing users around the world from accessing the Facebook-owned social media app
‘We’re aware that some people are having trouble accessing their Instagram accounts,’ the firm wrote in a tweet. ‘We’re working quickly to fix the issue.’
Mail Online has reached out to the company for further comment.
Some Instagram users who tried to scroll through their feed were instead hit with an error message: ‘Something went wrong. Please try again later.’
In other cases, users were served a message that read: ‘Couldn’t refresh feed’ and ‘5xx error.’
Users in Europe, most of the US, South America, Australia, Russia and other regions appear to be those hit hardest by the outage, according to Down Detector
Users in Europe, most of the US, South America, Australia, Russia and other regions appear to be those hit hardest by the outage, according to Down Detector.
By 6:00 p.m. (ET), more than 50,000 user reports of an outage had been submitted to the site.
As usual, users took to Twitter to express their frustration about the outage.
‘Fix your app,’ one user replied to a tweet from Instagram’s official account. ‘How can such a huge name like Instagram let huge problems go unaddressed for weeks?’
Another user wrote: ‘Would you just make that app work for at least a week at a time? How hard can it be?’
The outage marks the second service issue to have hit Instagram in just the past few days.
By 6:00 p.m. (ET), more than 50,000 user reports of an outage had been submitted to the site. Instagram has yet to confirm the existence of an outage affecting the app
Late last week, Instagram was hit with an outage that affected users around the world and lasted for several hours.
Just days before that, Instagram was hit by a separate outage that left users unable to access their feed, post photos and or view direct messages in the app.
In March, Instagram, Facebook and WhatsApp were hit by one of the worst outages in the social media giant’s history, when all three services were down at the same time for more than 14 hours.
PlayStation Network also suffered from an outage on Thursday that meant thousands of users couldn’t sign in, play games or access chat features.
WHAT CAUSED FACEBOOK’S LARGEST EVER OUTAGE?
There are a number of explanations as to why problems with Facebook’s own hardware could have caused the outage.
The firm’s claims of a ‘database overload’ on its network of servers could be caused by a range of internal complications.
The 500 ‘internal server error’ messages detected by internet network analysts can be prompted to a variety of snags.
With a network of servers – the computers that relay traffic to and from the firm’s apps and their users – as large as Facebook, complications are bound to arise.
Planned maintenance of the software databases used to ferry this internet traffic, as well as the hardware they are stored on, can lead to scheduled downtime.
In this case, the outage clearly caught the company by surprise, which would explain why it took them so long to bring their apps back online.
Facebook has so far remained tight-lipped over the exact cause of the ‘database overload’.
Potential explanations include updates to the network’s infrastructure that led to unintended consequences.
Another theory put forward suggests that an internet service provider (ISP) in Europe misdirected traffic from Facebook and this problem then spread across the internet.
A useful analogy to explain this explanation is a motorway’s worth of cars being sent down a cul-de-sac due to an incorrect road signal.
The mass failure of components, which includes hard drive storage or power supplies, could also explain the outage, but this would seem unlikely.