Dear Resident,
I am writing today to thank you for meeting with myself, Opal Tower’s builder Icon and their engineers WSP Australia, to hear about the latest update on the status of Opal Tower.
Before recapping the current situation, on behalf of Ecove, I wanted to first extend our deepest sympathies for the difficulties, upset and inconvenience you and your families have endured in the past 72 hours as this quite incredible situation has unfolded.
I regret that this has not come to you sooner, but I had hoped to have accurate information before communicating with you – regardless, it’s unacceptable that you have had to wait on that. We will do better, as we work through this evolving situation together.
Today our builders, Icon, and their engineers WSP Australia have informed us that they will need full access to every floor and every apartment so they can conduct their thorough investigation as quickly as possible. This will require a relocation of residents into temporary accommodation for at least 10 days.
They have reassured us the building is structurally sound, so the decision to relocate you is simply to do the work that needs to be done with as little disruption to you as possible.
We completely appreciate that having to move out of your home is awful, but we are determined to see this issue addressed as quickly as possible and we are deeply grateful for your cooperation during this time. We know that you will have many questions, and everyone’s personal situation is different.
We have been assured that Icon’s Opal Support Team are putting together a comprehensive information kit and a process to help you through this time. We remain very confident that with time, and the intensive attention from several engineers including one specifically appointed independently by the Owners Corporation, the building – and most importantly – your home, will be as it was always intended.
Through this period a range of different groups will be in touch with you, including us, via either a daily email or sms or the Waterpoint building management App. If you have specific questions, you can send a message via the App, or call the Waterpoint resident helpline on 1300 980 430 from 8am to 5pm.
We expect that line will be very busy the coming days, so please leave a message if you can’t get through. This has been a very confusing time for everyone, and we understand that trust is low right now. We hope to rebuild that with you in the coming days, and want to reassure you that your wellbeing is our top priority.
Yours sincerely,
Bassam Aflak