A motel owner fed-up with complaining guests has slammed them as ‘f**ktards’, monkeys, and ‘oxygen thieves’ in dozens of abusive replies to online reviews.
John Nixon, owner of three establishments in Jervis Bay, NSW, also fat shamed unhappy patrons and even mocked their performance in the bedroom.
The hotelier, whose fed-up responses put Basil Fawlty to shame, also likes to give his guests nicknames like ‘fatBiscuit lady’, ‘Lisie69er’ and ‘Oversized’.
Mr Nixon admitted he sometimes ‘went a bit too far’ but his colourful language was out of frustration at unruly guests not taking responsibility.
John Nixon (left), owner of three establishments in Jervis Bay, NSW, calls complaining guests ‘f**ktards’, monkeys, and ‘oxygen thieves’ in abusive replies to negative reviews
His flagship property is the Huskisson Beach Motel about 50m from the beach in Huskisson, about 2.5 hours drive south of Sydney
‘Everyone bends over backwards these days because the customer is always meant to be right,’ he told Daily Mail Australia.
‘It’s got to a stage where young people are coming through and no one gets disciplined anymore, no one cares, it’s not their fault, it’s always somebody else’s fault.’
Mr Nixon’s flagship property is the Huskisson Beach Motel about 50m from the beach in Huskisson, about 2.5 hours drive south of Sydney.
Rooms range from $300-700 a night but prices can be discounted by half in the offseason or if they are being renovated, or inflated during holidays.
Mr Nixon earlier this month blamed a guest’s weight for their complaint on TripAdvisor about the room’s layout, nicknaming them ‘Oversized’.
‘Sorry that your stomach blocked you from using the blinds, kettle and toaster! Glad you and your family never return as you have been banned from all properties in the area,’ he wrote.
A photo submitted as part of a negative review of the motel showing missing tiles in the shower
Mr Nixon earlier this month blamed a guest’s weight for their complaint on TripAdvisor about the room’s layout, nicknaming them ‘Oversized’
Mr Nixon’s review replies invite comparison to Basil Fawlty (left, played by John Cleese) who was notorious for hitting out at guests on classic British TV show Fawlty Towers
Another woman claimed she complained there were no biscuits in her room and was rudely told her room wasn’t allocated any.
‘My staff are highly trained in managing f**ktards like yourself… Ps. We hope you changed that same shirt you were wearing for 3 days as it was a big job to deodorise the room once you had left!’ he replied.
Another guest in January said they asked to cancel their stay because their friend was sick and would not be able to make the trip.
Mr Nixon called the guest ‘bsstoryteller’ and accused them of lying about the illness in requesting the cancellation, which he refused.
‘That’s why when you travel you take out travel insurance. Even they wouldn’t pay out on your rubbish story!!’ he wrote.
‘Also for future reference, most hotels and airlines have a non refundable policy. It’s a good idea to read this before booking.
‘Maybe camp in a car by the side of the road if this ongoing problem of friends going to emergency or your pet budgie dies!!’
Rooms range from $300-700 a night but prices can be discounted by half in the offseason or if they are being renovated, and inflated during holidays
Another woman claimed she complained there were no biscuits in her room and was rudely told her room wasn’t allocated any.
An environmentally-minded guest criticised the motel for using plastic sachets of shampoo instead of refillable bottles and got this response
In the same month a guest complained bed was uncomfortable and partner had to sleep on the floor as a result.
‘Hi chrissiefatlips… Explanation of your partner sleeping on the floor is that you just fkn annoying!’ he replied.
An environmentally-minded guest criticised the motel for using plastic sachets of shampoo instead of refillable bottles.
Mr Nixon fired back: ‘Too much time on your hands!! If your so environmentally conscious then how about you bring your own soap, towel and sheets and wash them your self your oxygen thief!
‘We are a small business so maybe complain to some big multinationals!!! Fool.’
Another guest in 2017 complained that a fellow patron’s German shepherd had left smelly dropping on the balcony, only to be disbelieved.
Many reviews complained about disruptions due to ongoing renovations that Mr Nixon said were being slowly carried out over several years
A guest in 2017 complained that her room was not like the photos she saw online, having ‘lumpy’ pillows, cramped bathrooms, and rusted fridge and got this reply
‘Not sure what drugs you were smoking that night as our policies are no pets on the premises!’ Mr Nixon wrote.
‘Though you partner looked quite shaggy….. I guess that explains the poop on the balcony!!’
Mr Nixon was just as zealous at replying to posts on the motel’s Facebook page.
A guest in 2017 complained that her room was not like the photos she saw online, having ‘lumpy’ pillows, cramped bathrooms, and rusted fridge.
‘We only have brand new queen beds that were replaced last month moron!,’ he replied.
‘Bathrooms are only 2 years old and unfortunately haven’t catered for the larger person like yourself. Pillows are standard and photos are real! Suck it up fool!’
As the review was left on Facebook and not TripAdvisor, other guests replied with disgust at Mr Nixon’s response.
‘Calling customers morons? Is that part of your service? Wow,’ one wrote.
‘This guy is crazy. When reviews are given on his property he insults the reviewer in the most bizarre ways. He said you were fat and unintelligent. He suggested to me that I was sexually inadequate,’ another former guest said.
Mr Nixon also owns Palm Beach Caravan Park in nearby Sanctuary Point and has the same repy policy as his motel
A group who stayed there recalled an altercation over a loud party at the fire pit (pictured). Mr Nixon replied with a justified rebuke of the rowdy campers, but couldn’t resist adding an insulting remark
Many reviews complained about disruptions due to ongoing renovations that Mr Nixon said were being slowly carried out over several years.
A group who stayed at Mr Nixon’s Palm Beach Caravan Park in nearby Sanctuary Point recalled an altercation over a loud party.
Mr Nixon replied with a justified rebuke of the rowdy campers, but couldn’t resist adding an insulting remark.
‘As you cant comprehend why we asked you to be quiet, then you maybe should go back to the zoo where your monkey parents raised you,’ he wrote.
His third property, Huskisson Beach B&B which also overlooks the beach, got its fair share of negative reviews.
A man who paid $750 to stay for two nights in January 2017 gave a negative review saying he didn’t feel it was good value for money.
‘The bungalow’s are new and well appointed so I guess maybe you didn’t satisfy your partner or date this weekend and that’s why your (sic) a little sad,’ Mr Nixon wrote.
‘Bad reviews do not compensate for what you maybe (sic) lacking downstairs.’
His third property, Huskisson Beach B&B which also overlooks the beach, also got its fair share of negative reviews
A man who paid $750 to stay for two nights in January 2017 gave a negative review saying he didn’t feel it was good value for money and received this reply
A year later a couple complained the room was infested with bedbugs, including photos of a bug and their bites, but Mr Nixon said it was their fault.
‘Nice try again with your persistence on wanting a refund for an early checkout for whatever reason you needed to leave,’ he wrote.
‘It’s amazing the lengths people will go through to get their own way! Weather (sic) you were bitten by mosquitoes, sand flies or your own bed bug you have in your possession wherever the filthy place you come from, no one believes your story!
‘Ps hope the asylum you come from takes good care if you and your ‘bugs’.’
A guest in 2016 claimed that Mr Nixon abused his wife when the couple complained the the B&B’s reception about their room.
‘J Nixon came storming out in a blind rage swearing wildly at my wife, using the F-word and screaming at her that we are morons and throwing in choice racial insults to boot,’ he wrote.
Mr Nixon replied to accuse the couple of being impossible to please and telling the man that ‘overdosing on Viagra may have side effects’.
A year later a couple complained the room was infested with bedbugs, including photos of a bug and their bites, but Mr Nixon said it was their fault
‘Nice try again with your persistence on wanting a refund for an early checkout for whatever reason you needed to leave,’ Mr Nixon wrote
One of the bugs the couple claimed to have found inside their room at Huskisson Beach B&B
The reply the couple got when they left a bad review complaining about there being bugs
Another complaint was met with: ‘We are happy that you and the thing that was by your side, return [to] under the rock you came from and we never see you again.’
In contrast to negative reviews, all positive ones receive a polite reply offering the guest 10 per cent off their next stay.
Mr Nixon said told Daily Mail Australia was frustrated with bad guests lying on reviews after he wouldn’t tolerate their behaviour.
He said many guests were abusive to him when he pulled them up on things like disturbing other patrons by making too much noise late at night when he should be in bed.
‘I’m telling them they’ve done the wrong thing and need to own up to it, pulling in their f**king credibility and saying it’s not my fault, it’s yours, you’ve done this,’ he said.
‘Most of the time it’s a completely different story to what they tell on TripAdvisor so I put them back in their place and maybe they will realise they did the wrong thing,’ he said.
‘Maybe sometimes I take it too far, but I guess it’s retribution for some of the things that have happened and no one else is going to pull them up on it.
‘But also, I get people come in to the motel and tell me they find the stuff I say quite funny because else has the balls to do it.’