Jetstar is slammed after passenger makes shocking discovery in their luggage

By Olivia Day For Daily Mail Australia

Published: 22:34 BST, 12 June 2024 | Updated: 23:23 BST, 12 June 2024

A Jetstar passenger has been left horrified after she opened her suitcase and discovered her items were soaking wet and damaged after a flight. 

Elly Hudson had just returned from her holiday in Bali on Monday when she found her clothes were soggy and discoloured from fabric dye streaking. 

The Adelaide woman said Jetstar hadn’t given her a heads up about the damage and questioned if her suitcase had been ‘sitting carelessly in the rain’. 

‘Jetstar please explain,’ Ms Hudson wrote on a TikTok video as she showed a stained white skirt and a damaged jewellery box. 

‘My new suitcase now smells [and] will probably go mouldy and everything inside is either wet or damaged.’

A Jetstar passenger has been left horrified after she opened her suitcase (pictured) and discovered her items were damaged and soaking wet after a flight

Elly Hudson had just returned from her holiday in Bali on Monday when she found her clothes were soggy and discoloured from fabric dye streaking (pictured, a Jetstar plane in Adelaide)

Ms Hudson claimed nothing in her suitcase was dry or how she originally packed it. 

‘Heaps of fabrics leaked due to clothes being wet, so a lot of our items have been damaged,’ she said.  

‘Some of my favourite pieces are damaged and won’t be able to get that back.’

A Jetstar spokesman has since apologised for the incident. 

‘We were really sorry to see what happened,’ he said. 

‘Our customer care team has reached to Ms Hudson to discuss what further support we can provide.’

In April, a passenger slammed Qantas – which also owns Jetstar – after her luggage was returned to her completely soaked when she landed in Fiji.

Shirley Becke (pictured right) had planned a dream holiday with her husband (pictured left) to Fiji to celebrate her birthday, but discovered to her horror that her bags were soaking wet

Shirley Becke, 70, claimed her luggage had been left in the rain on the tarmac at Sydney Airport for up to 30 minutes before the flight.

She was forced to spend the first night of her holiday without any fresh clothes – including her underwear – and dry her clothes on the balcony of the hotel room. 

After Ms Becke came back to Australia following her week-long holiday, she contacted Qantas to raise the issue directly with them.

Qantas told her she should have informed staff at the airport on the day she left but argued she was not aware of the issue until she got to her hotel in Fiji. 

Mrs Becke claim that her baggage was left on a trailer that was towed onto the tarmac at Sydney airport while it was raining heavily (pictured)

Qantas informed Ms Becke in an email that staff ensure baggage is not left out in the rain for a significant amount of time.

The airline told her they would not be able to compensate her for water damage to her baggage as a result of the incident.

A Qantas spokeswoman told Daily Mail Australia that staff always put safety first during periods of heavy rainfall.

‘When airports are impacted by severe storms, staff may be directed to leave the airport tarmac for a period of time until it is safe to continue working,’ she said.

‘While every effort is made to ensure bags remain under cover during wet weather, safety is always our first priority.’

:
Jetstar is slammed after passenger makes shocking discovery in their luggage

***
Read more at DailyMail.co.uk