Chaos at airports across Australia as Jetstar check-in system CRASHES
- Check-in counter system issues has left Jetstar passengers facing long delays
- Jetstar said their flights were experiencing ‘short delays’ due to the IT outage
- But customers across Australia have reported delays of as much as three hours
- Issues come just days before Jetstar ground staff are due to walk off the job
An IT outage affecting check-in counters left Jetstar passengers facing long delays at airports across Australia on Tuesday.
Passengers at major terminals including Brisbane and Melbourne reported being stranded for more than three hours as the budget airline worked to fix the issues.
Jetstar said their flight schedule was experiencing ‘short delays’ due to the IT outage, which was affecting ‘a few’ of their systems.
Jetstar passengers at Melbourne Airport have been left stranded after an IT issue took out the airline’s check-in counters
‘Our technicians are working on the issue. We appreciate delays are frustrating and apologise to customers for the impact to their journey,’ Jetstar said in a statement.
But angry customers due to fly with the airline on Tuesday said they had been waiting to board their flight for several hours.
‘Short delays bulls**t,’ one person wrote.
‘My flight was supposed to take off at 7am from Brisbane but we can’t even check-in yet.
Jetstar said their flight schedule was experiencing ‘short delays’ due to the IT outage, which was affecting a few of their systems, but the airline’s angry customers said they had been waiting to board their flight for several hours
Jetstar resolved the issue on Tuesday afternoon.
The technical issues comes just days before Jetstar’s baggage handlers and ground crew walk off the job on Friday.
The strike planned for Friday – less than two weeks away from Christmas – comes after the budget airline rejected workers’ demands for pay increases, minimum hours on the job and safety improvements.
Jetstar staff will walk off the job on Friday at Sydney, Melbourne’s Tullamarine and Avalon airports as well as Brisbane, Cairns and Adelaide airports.
The technical issues comes just days before Jetstar’s baggage handlers and ground crew walk off the job on Friday