The Jetstar luggage rule you NEED to know: Australian tourist who was stung with extra charges on her way to Bali issues a stark warning to other travellers
- Emily Farrell wanted to pay for extra hand luggage for her flight from Adelaide
- The weight limit for hand luggage is 7kg but her bag weighed just under 10kg
- Miss Farrell was told her only option was to pay $56 for check-in luggage
- She was flying from Adelaide which has no extra hand luggage options
A Jetstar passenger has issued a warning to other customers travelling to Bali after she was told she couldn’t take extra carry-on luggage on board.
Emily Farrell wanted to pay for extra hand luggage in advance for her flight from Adelaide to Bali on Tuesday.
The weight limit is 7kg but her bag weighed just under 10kg.
Emily Farrell (pictured), from Adelaide, wanted to pay for extra hand luggage in advance for her flight to Bali on Tuesday
This is the message Miss Farrell received from Jetstar after she inquired about her flight
Before November 20, Jetstar allowed passengers to pay for 3kg extra – but this option has now been removed.
Miss Farrell warned other travellers about the change.
She said she contacted Jetstar and was told that her only option was to purchase check-in luggage for $56.
Last week Jetstar changed the rules to allow passengers to take 14kg on board – instead of 7kg – if they pay $19 in advance.
This applies to domestic flights, flights with Jetstar Japan and flights with Jetstar Asia.
It also applies to flights to Bali on the 787 dreamliner service from Sydney, Brisbane and Cairns.
But because Miss Farrell was travelling from Adelaide, she was not eligible for the 7kg upgrade.
Daily Mail Australia understands that Jetstar is looking into offering the upgrade on flights from Adelaide.
It will also introduce the upgrade option to flights from Melbourne in the coming months.
Jetstar has doubled its carry-on baggage allowance to 14kg to speed up waiting times for customers
Jetstar introduced its first paid carry-on option in 2018 allowing travellers to boost their carry-on by 3kg to 10kg.
The number of top-ups available will be capped due to storage limitations so customers wishing to purchase extra luggage are advised to do so in advance.
Airline rules state the bag must fit in the overhead lockers and be no bigger than 56cm (height) x 36cm (width) x 23cm (depth).
The new option allows 2kg more than budget airline competitor Tiger Air.
Club Jetstar members will receive a 20 per cent discount when they purchase the top-up as part of their flight booking.