Australia Post customers who have long complained about getting ‘Sorry we missed you cards’ left by posties who haven’t bothered to see if the person is home, will now have a new avenue of complaint as the postal giant introduces a new system.
Those dreaded cards which lead to a long trudge to a post office to get the parcel that wasn’t delivered are being replaced by a digital equivalent on the AusPost app.
Though customers will still have to go to a post office to pick up the undelivered package, the digital format should make it clearer exactly which branch is holding their goods.
Australia Post says it’s responding to customer complaints, but many people don’t think the new system will work.
The start of the new system emerged after a customer contacted Australia Post to say they couldn’t read the postie’s handwriting, so didn’t know when it would be ready to collect.
Australia Post customers who have long complained about getting ‘Sorry we missed you cards’ left by posties who haven’t bothered to see if the person is home, now have a new avenue of complaint. An Australia Post worker is pictured
Australia Post is going to start using digital missed delivery cards, as revealed on a Reddit post (pictured)
The reply said: ‘We hear you. That’s one of the reasons we’re shifting to digital missed delivery cards on the AusPost app. so you’ll have more accurate (and legible!) information.’
The customer was less happy with the response than the mail deliverer hoped for, posting on Reddit that ‘AusPost (is) shifting to digital missed delivery cards.
‘So now they can send you missed delivery cards without even attending your address.’
The hundreds of commenters under the post told their own tales of woe about mail delivery aggravations.
‘I caught one once when I was actually home and they were dropping off a missed delivery card,’ a poster wrote.
‘She sheepishly said that she had already marked it as a missed delivery and showed me the pic.
‘I argued with her that I’m right here and have been the whole time. She eventually called a supervisor who okayed her giving me my own parcel. Super annoying.’
Another wrote that they ‘Once literally chased down the delivery driver on his bike with the card and had to ask for my package.
‘I had been waiting for it and he just put the slip straight in the mailbox, definitely didn’t miss me lol.’
Others wrote about how they thought the new digital card system will be more trouble than it’s worth.
‘I can tell you it usually takes longer to do this. First, you need to scan the thing to card it. The scanners have GPS and will log when the item was scanned as carded.
‘The driver would take a photo too. And you have to waste time writing out the details on the card,’ they wrote.
‘And importantly, ESPECIALLY on the Honda CT110s, storage space is very limited compared to the three wheelers so it’s way easier to just deliver the goods.’
Some complained that delivery drivers taking a photo of the package being delivered is also no guarantee that they got the address right.
‘I had one where I lodged a complaint for not receiving my package even though it was marked as being left on my front verandah,’ one wrote.
‘They sent me the photo the contractor had sent, to which I replied “that is not my front door”.
‘Never did work out where it had been left but Nespresso replaced my coffee free of charge.’
Some respondents to the original post got so wound up by the situation that they resorted to foul language.
Australians have heaped criticism on Australia Post over a frustrating and apparently common delivery fail where posties don’t deliver parcels despite the customers being home
Some wrote about how they thought the new digital card system will be more trouble than it’s worth. A postman is pictured delivering letters
‘Australia’s last mile delivery is a f****** joke, and unfortunately it’s not just Aus Post,’ wrote one.
Another wrote that after regularly not getting their parcels delivered they ‘harassed Aus Post until the (local) manager called me and heard me out’.
‘And he didn’t give a f***.’
Daily Mail Australia has contacted Australia Post for comment.